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8 ways to coach employees to better customer service

Insperity

So, it makes sense that every business leader wants their employees to deliver the best customer service possible. Giving your workforce the tools, resources and inspiration to deliver exceptional customer service is a sure-fire strategy to help keep your clients happy and loyal. What can you do to coach employees to provide the kind of service that wows clients? They should also have the ability and interest needed to learn about your product or service.

Do you understand the 4 learning styles in the workplace?

Insperity

Just as in the classroom, you will encounter various learning styles in the workplace. Let’s take a closer look at the primary types of learning styles and then consider how greater awareness of them can help you train, coach and manage employees.

Video 81

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How to self-coach using the power of neuroscience

Insperity

Coaching is one of the most powerful tools for career and personal development. Neuroscience, the study of the nervous system and brain, is used increasingly in coaching to assist leaders in discovering how their brains work and how they can use this knowledge to achieve their objectives. But in the absence of a coach, or maybe in addition to one, you may want to apply some of the principles of neuroscience research to your own development.

How to train your successor

Insperity

Do you know how to train your successor ? The exact timing depends on how much time there is before the transition. In a perfect world, you would have six months to a year to train your next-in-line before you move on to a new role or retire. Goals for training.

Jill Stanton of Screw The Nine To Five: “To Develop Resilience You Need To Learn How To Manage Your Mind”

Thrive Global

Learn How To Manage Your Mind. This means, our brains are always on the lookout for danger; and to a brain that evolved millions (and millions) of years ago, change equals danger. Here’s the thing though: Our futures (and our goals and dreams) are created in the unknown.

Does Your Organization Have a Strong Learning Culture?

Namely

When it comes to technology and today’s working world, it seems the only constant is rapid change. But industry adaptability is far from the only thing to be gained from a strong learning culture at your org. They want to grow, learn, and move up in your company.

Study 71

The Spirit of Play

Thrive Global

How incredibly blessed and fortunate for ALL of us, that my first Feature Article entering a brand new decade, happens to be written on the EPIC… Kevin Carroll!! Kevin Carroll exudes, embodies and exemplifies all of the above, and so much more! Happy New Year!

Influencers Ophira and Tali Edut, The AstroTwins, Share Their Top Selfcare, Wellness, and Beauty Tips

Thrive Global

Dressing up, just for the heck of it, is another beauty booster. The stress, mental energy, long hours, lack of restful sleep and preoccupation that result from a high-achievement life seem to directly inhibit wellness. We have been the official astrologers for ELLE for over a decade.

How You Can Become a Simply Irresistible Organization

HR Bartender

The articles talk about developing outstanding products, killer marketing strategies, and focusing on metrics and numbers. A few weeks ago, I saw a post titled “ Engagement, Retention and Culture now the #1 Issues in Talent and HR.” Josh] This is precisely the problem.

“Learning how to control your breath is key to functioning optimally throughout the day” with Sarah Anne Stewart

Thrive Global

Shallow breathing is known to cause fatigue, poor sleep, and poor concentration, which can make it impossible for you to maneuver under the pressure of time. Learning how to control your breath is key to functioning optimally throughout the day. But that’s not the case.

Women In Wellness: “We must remember who we are, remember what we are, and remember how to be in a healthy relationship” with Author Anita Sanchez

Thrive Global

I had the pleasure of interviewing Anita Sanchez, Ph.D. Anita is Aztec and Mexican-American, is a transformational leadership consultant, speaker, coach and author of the international bestselling book, “The Four Sacred Gifts: Indigenous Wisdom for Modern Times” (Simon & Schuster).

New to leadership? Learn how to delegate effectively

Insperity

For those of you passionate about your work, giving up a beloved task can be the most significant obstacle to delegating. How can you ensure the best possible outcome for the project? The first step to delegation is understanding the need for it. The takeaway.

“Shift your color palette” With Channing Muller

Thrive Global

When it comes to rebranding, there should be a lot of thought and true introspection going into the process before it even gets started beginning with “Why do you want to rebrand?” As part of our series about “Brand Makeovers” I had the pleasure to interview.

What Financial Institutions Can Learn from Other Industries on Personalization

EverFi - HR

Customers today expect personalized experiences at every turn in the customer journey. But which industries are leading the way in terms of providing personalized customer experiences and what can we learn from their approaches? Download Whitepaper. Download Whitepaper.

“We’re seeing the best of humanity right now.” Dr. Ely Weinschneider & Sabrina Philipp

Thrive Global

We’re seeing the best of humanity right now. Faith in humanity is being restored in the midst of chaos. As a part of my series about the things we can do to remain hopeful and support each other during anxious times, I had the pleasure of interviewing Sabrina Philipp.

“How to write a book that sparks a movement”, with Michele PW

Thrive Global

As part of my series about “How to write a book that sparks a movement” I had the great pleasure of interviewing Michele PW (Pariza Wacek), a best-selling, award-winning author who writes both fiction and nonfiction. Can you share the “backstory” about how you grew up? Put in the work.

“5 Lifestyle Tweaks That Will Dramatically Improve One’s Wellbeing”, with Jennifer Fidder and Dr. William Seeds

Thrive Global

It allows them to leave the stress of the day at work and come home more relaxed which in returns makes for a happier family life. Jennifer is an in-home and online personal fitness trainer based out of Miami Beach, FL. That’s where mindset and habit coaching comes into play.

Want to Retain Women Leaders? Look Beyond Maternity Leave

HR Bartender

They’ve been consistently included in FORTUNE Magazine’s 100 Best Companies to Work for in America. In addition, more than half of the employers on the FORTUNE list, including seven of the top ten, are Bright Horizons clients. Enjoy the post!). According to the U.S.

Voice, Value, Feedback – The “Must Try” Communication Tool Driving Employee Engagement

Achievers

According to HR analyst and industry thought leader Josh Bersin , “More than 70% of all organizations dislike the process they have, and I have yet to talk with an employee or manager who likes it at all (one client calls it a ‘soul-crushing’ exercise).” Clarify your intention for the meeting.

Tools 67

Learning from failure: 5 inspiring life lessons

Insperity

Once you’ve accepted that, you can begin to reorient your mindset from feeling bad about making mistakes to recognizing your faults and learning from failure. But you must realize that the road to success is often littered with past failures. The key is to learn and recover quickly.

Report 104

7 HR Priorities (and the online resources that can help you stay afloat)

cipHR

The internet's become the number one information resource for pretty much everything in our personal and professional lives. Attracting the right people for the right job is obviously a top priority for HR, but it’s not just about getting talent to join your organisation.

Moving from annual performance reviews to continuous performance development

Insperity

Annual performance reviews are dying a slow death in businesses across the country. The annual review of old is time-consuming and often lacking in relevant performance measurements. But what should take the place of this dreaded process? The transition isn’t without challenges, however. How you’ll measure improvement in underperforming employees, or motivate individuals to climb the career ladder and learn new skills. Invest in manager training.

Dear leaders, please stop making assumptions – here’s how

Insperity

If you want to be an effective leader, you must learn how to stop making assumptions. Countless daily decisions are made based on an incomplete picture of the world, and those gaps in knowledge are often filled in by assumptions. Assumptions can be harmless (like assuming your commute to work will take 30 minutes) or even positive (a football coach setting the perfect defensive trap after accurately assuming the opponent will throw a pass on fourth down).

Conference Twitter Primer #SHRM18

Advos

And now, once again using HRmarketer software, we analyzed the #SHRM18 conference website and tweets to come up with the following Conference Twitter Primer — all the information you need to socially prepare for the world’s largest HR conference! The Basics.

Professional conferences 101: Get more from employee attendance in 5 steps

Insperity

Attending a professional conference should be much more than a chance for your employees to polish their golf game or get out of the office for a few days. This is an opportunity for them to find out how your company fits into the larger industry, gain insights into your competitors and pick the brains of some of the business world’s best and brightest. Here’s how to help everyone on your staff maximize the value of attending a professional conference.

14 Renaissance leadership quotes that still apply today

Insperity

Even the best leaders can find themselves in a rut. If your leadership style feels stuck in the dark ages, why not turn to Renaissance leadership quotes to help move it forward? The Renaissance era is filled with guidance from forward-thinking and groundbreaking intellectuals.

10 tips to defeat impostor syndrome in the workplace

Insperity

Do you feel like you don’t deserve the authority you’ve been given? Magazine. Follow these seven steps if you think impostor syndrome may be getting the best of you: 1. While it’s easy to push them aside, you must recognize the strain and damage that this negative self-image can have on your work and life, if left unaddressed. For example, if a friend came to you and said, “I feel like I’m not living up to the image I portray to others,” what would you advise?

Out of office: 8 pros and cons of being a fully remote company

Insperity

As the realities of a global pandemic settle into lives of everyday Americans, businesses have been thrust into answering a question that many have been pondering for some time: Should yours become a fully remote company? Note: this should not be a concern amid the current COVID-19 pandemic.).

How to bridge the generation gap in the workplace

Insperity

Do you have a generation gap in the workplace? How could your business function better if you could help to bridge the generation gap in the workplace? In order to bridge the gap, we need some tools. What is the background of each generation?

Regulatory Compliance Dictates HR Best Practices

Compensation Today

How well HR can keep up with these changes will dictate the future of compensation planning across all organizations. What are some of the more recent rules impacting compensation? In 2014, the AFL-CIO reported that CEO salaries were 373 times higher than those of the average worker.

How to properly conduct reference checks when hiring

Insperity

The interviews went well, and their resume is solid. But people can be well prepped for the interview, and resumes can be expertly polished. A reference check is a powerful tool to better understand the candidate and make the best hiring decision.

8 leadership myths debunked

Insperity

There are persistent leadership myths that permeate our culture and quietly influence how we conduct ourselves in the workplace and beyond. They might seem smarter, stronger or more courageous than the average Joe. Yes, they command respect and admiration from you and others, but their status in your eyes (and in the workplace) was probably hard earned through trial and error, coaching and mentorship, continued learning and the ability to adapt and evolve over time.

4 Tips for Building a Best-in-Class Company Culture

Kazoo

Company culture is the behaviors that are encouraged and accepted. The number increases to 83% when they are. Without this one factor , the number dropped to 47%. When employees are recognized in front of the company, include the core values that were demonstrated.

Managing needy employees: 7 tips to avoid a wrecked workflow

Insperity

As a leader, you walk the tightrope between being available to your employees and focusing on work that has to get done. So, how do you manage the needy employee who seems to always be in your office looking for direction or reassurance? When do repeated inquiries and interruptions from an employee tip the scales into neediness? Customers or co-workers saying they don’t want to work with the employee. The fault isn’t theirs. Are they not doing well in the job?

Why and how servant leadership is good for business

Insperity

The individuals in these examples demonstrate an enthusiastic concern for the needs of others. To do so consistently, while also putting one’s own needs second, is the essence of servant leadership. The former approach is selfless; the latter – to coin a phrase – is “self-more.”.