Coaching Compliance Training Knowledge Management Presentation 
Conversation Matters
JUNE 25, 2012
I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.
PSB
OCTOBER 18, 2023
Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The missing link here is structured call center training. In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more.
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Vantage Circle
JUNE 24, 2020
As we evolve with time, our knowledge about all the things that we know grows as well. While we enhance our abilities, we should not forget the history behind our advancements, which need systematic management to be documented well. This is done so that the upcoming generations learn, adapt, and blend in well with its help.
Conversation Matters
AUGUST 31, 2020
If a group is going to concentrate on a difficult issue, they first need to learn who others are, the skills they bring, the experience they represent, and the values they hold. Knowledge is Both Created and Shared in Conversation. Circles Connect (applicable when the virus is over and we are again able to meet in person).
Professional Alternatives
MAY 27, 2020
Many managers are trying to work through the impact that Coronavirus is having on their businesses and their employee’s customer service skills. It is important to update policies to ensure that they reflect the present reality and minimize opportunities for reps to make use of outmoded policy to avoid increasing customers’ problems.
Conversation Matters
JULY 9, 2019
There is a growing recognition of the value of employees learning from experience. In this post, I outline what needs to be in place to make learning from experience work. I also highlight some examples of learning from experience that are currently improving productivity and increasing collaboration within organizations.
HR Tech Girl
MAY 19, 2023
Wesley Vestal Wesley has 15 years of experience as a global HR executive responsible for HR operations, talent acquisition, talent management, technical training and leadership development, sales training, M&A integration, and process transformation both in the US and for three years overseas.
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