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8 ways to coach employees to better customer service

Insperity

What can you do to coach employees to provide the kind of service that wows clients? Whenever possible, give your customer service representatives (CSR) the leeway to solve a customer’s problem within guidelines you’ve created. Here are eight tips to guide you. Hire problem-solvers.

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How to conduct a team reset and turbocharge employee morale

Insperity

As a business leader, don’t forget the guidelines for how to run a successful meeting. For more tips on how to engage your employees during transitional periods, download our free magazine: The Insperity guide to business resiliency in challenging times.

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Amy Hinson of Mindbloom Coaching: “We hear this quite often now, but we need to remove the “stuff””

Thrive Global

After reading several books on minimalism and de-cluttering I again cleaned out my closet keeping in mind the many guidelines and I can tell you that I felt freedom. Amy Hinson is a Master Certified Health & Life Coach of MindBloom Coaching and serves women with superpowers, otherwise known as ADHD and Bipolar!

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Focus Your Search: Targeting the Job You Want

GetFive

Would you work for a magazine, chemical company or in retail? You've selected a target if you can clearly state the industry or organization size in which you'd be interested, your position within the industry and some geographic guidelines. How big of an organization do you want to work for? Does it matter to you? Selecting a Target.

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Inspiring Success in Others

DISC Assessments

In becoming a role model that can inspire success in others, the following guidelines can really help: First, keep off the pedestal. Meetings & Conventions Magazine has called him “one of America’s most electrifying speakers”. It worked because Truman felt Lincoln was a man worth emulating. Do people feel that way about you?

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Rachael Bozsik: Why Time Blocking Is Your Best Friend

Thrive Global

I block out my week every Sunday night (with a frothy, decaf chai latte) and have full days dedicated to coaching calls, full days off with no calls where I can work from a coffee shop completing speaker applications and full days focused on creating new ideas for the future. When I first started, I did not have a team of coaches.

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Managing needy employees: 7 tips to avoid a wrecked workflow

Insperity

But if Nick’s reliance on you and others continues, set a guideline for what is urgent and what can wait; and remind him of the planned check-in time. In hiring, describe the coaching culture. And make sure you’re giving them the tools they need to succeed, such as training, job-shadowing, coaching and performance reviews.