8 ways to coach employees to better customer service
Insperity
NOVEMBER 7, 2017
What can you do to coach employees to provide the kind of service that wows clients? Whenever possible, give your customer service representatives (CSR) the leeway to solve a customer’s problem within guidelines you’ve created. This begins with a thorough onboarding process and continues throughout a worker’s time with your company.
Let's personalize your content