Conversation Matters
AUGUST 31, 2020
In many meetings a U shape is set up to enable seeing a screen placed at the opening of the U. But a large U has a very different feel, because the focus is on the screen rather than on each other. Tacit knowledge is deep knowledge, what a person knows, but often cannot articulate; it is what is often referred to as judgment.
Conversation Matters
JUNE 25, 2012
I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.
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Analytics in HR
FEBRUARY 22, 2024
Using Bloomfire’s Knowledge Management Software System software, Aite Group created hundreds of pieces of content for employees. The company’s knowledge base has helped new employees self-pace their learning by searching and accessing information by themselves, without the assistance of HR or their managers. . •
Rallyware for Human Resources
OCTOBER 24, 2023
The company combines Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and AI, all on an Open Cloud Foundation, to power seamless experiences for every customer journey. The all-in-one Genesys Cloud CX solution unifies customer and agent experiences across phone, email, chat, text and social channels.
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