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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

Additionally, implementing a knowledge-sharing platform allows team members to collaborate and share their expertise, leading to quicker problem-solving and continuous learning. A helpdesk support team serves as the backbone of IT operations, providing essential assistance and troubleshooting to end-users.

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Give Your New Managers the Tools to Succeed

HR Bartender

Managers have one job – to find and train their replacement. When managers are focused on that one job, they hire the best talent, train for success, coach for high performance, and retain employees. They can take a vacation or attend a conference with confidence, knowing that the department isn’t going to fall apart.

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Assessing Values in Online Technology Part 4

HR Examiner

Assessing Values in Online Technology. Ten Things We Learned. In part one in this series we revealed the abstract and methodology of the study and then the ten things we learned in part two. In part one in this series we revealed the abstract and methodology of the study and then the ten things we learned in part two.

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Where Is The Only Place Employees Share Their Knowledge?

Conversation Matters

The Hallways of Learning. Ask any conference attendee and you’re likely to hear the familiar comment, “The sessions were OK but I had some great hallway conversations.” The analogy of the hallway is a useful way to talk about how learning occurs in organizations. Collective meaning is the third category of learning.

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The Three Eras of Knowledge Management - Summary

Conversation Matters

I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Since the term “knowledge management” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge.

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Bersin: Don’t overlook these 8 factors in creating your new hybrid plan

HRExecutive

Work scheduling, management processes, systems and tools, benefits policies and much, much more all have to be factored in. For instance, many companies greatly simplified decision-making and performance management and now plan to make such changes permanent. Others may have more relaxed policies. (In The innovations are astounding.

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.