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How to Retain Call Center Employees & Reduce Turnover

Empuls

However, retaining top talent in your call center is crucial for maintaining customer satisfaction, reducing recruitment and training costs, and fostering a positive work environment. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%.

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What Challenges Do Companies Face in Hiring Software Developers in LATAM?

HR Management

In recent years, Latin America (LATAM) has emerged as a vibrant hub for software development. With a growing pool of talented developers, lower labor costs, and a strategic location, many companies are turning to LATAM to bolster their tech teams. Effective communication is crucial in any software development team.

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7 Virtual Fall Team-Building Activities

Thrive Global

Numerous organizations are looking for virtual ways to engage their teams with events inspired by Fall, not to mention incorporating the approaching holiday of Halloween. Looking for an event that’s entertaining, captures the eerie nature of Halloween, develops problem-solving skills, and encourages teamwork?

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Recruiting the Best Mortgage Talent in the Real Estate Industry

Professional Alternatives

[link] The Key to Success: Recruiting the Best Mortgage Talent in the Real Estate Industry ‍ Image Source: Unsplash The importance of recruiting the best mortgage talent in the real estate industry Recruiting the best mortgage talent is crucial for success in the real estate industry.

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15 actionable employee appreciation ideas

Achievers

You can try idea after idea until finding a few employee appreciation methods your team members respond to, but why beat around the bush? Asking team members directly is one method, whether in one-on-one settings or in group meetings, but this can be more than a bit inefficient and time-consuming. Say thanks in many different ways.

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Matthew Confer of Abilitie: “Pre-event messaging is key with virtual events”

Thrive Global

Pre-event messaging is key with virtual events. Before every event, an email goes out including an exciting (but somewhat vague) description of what they will experience. As a part of our series about “5 Things You Need To Know To Successfully Run a Live Virtual Event”, I had the pleasure of interviewing Matthew Confer.

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How to Engage Teams With a Growth Mindset

Achievers

When I worked in talent development departments, managers periodically would request team building solutions. What they really wanted was to unify and engage their teams but didn’t know how. Raising your team’s awareness about fixed and growth mindsets can help them shift their thinking towards a growth mindset.