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Knowledge Management That Makes a Difference

Conversation Matters

The KM Deep Dive – Learning How To Do KM in Two Days . I have long held a conviction that the best way to understand knowledge management is to actually experience it, not listen to a presentation about it, or even read about it - but to experience it. Knowledge is created and shared in conversation.

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A Knowledge Management Conference that Actually Used KM Principles

Conversation Matters

Like many organizations, the US Army holds a Knowledge Management Conference each year. And like most conferences there are three kinds of activities, 1) keynote speakers, 2) practitioners telling about their KM successes, and 3) long breaks for people to network. The 6th annual US Army KM Conference was indeed different!

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How to create a trusting relationship within a team

Hppy

Trust is also important for sharing knowledge. A study published in the Journal of Knowledge Management showed that trust is a key element in knowledge acquisition. Simply put, if team members trust each other, they are more willing to share knowledge and communicate more openly. Give me an example.

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The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

KM is key to providing insights, for example, on how to improve sales and marketing, but KM is not the one to define benefit. You can’t measure the ROI of knowledge. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge?

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3 Reasons Conversational Technology Should Be on Your Radar

HRExecutive

Mark Cuban, the billionaire investor, a judge on TV’s “Shark Tank” and owner of the NBA’s Dallas Mavericks, recently shared at the SXSW Conference what areas of technology he’d focus on if he were to launch a new business: “If I were going to start a business today, I’d build it around Alexa and Google Home.”

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The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

KM is key to providing insights, for example, on how to improve sales and marketing, but KM is not the one to define benefit. You can’t measure the ROI of knowledge. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge?

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

The knowledge existed within GM to develop a more competitive strategy. But between 2000 and 2008 knowledge management did not help GM bring that organizational knowledge together in a way that could have saved it from bankruptcy. Johnsonville Foods an Example of Using Collective Knowledge to Address Complex Issues.