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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

By maintaining a comprehensive knowledge base and troubleshooting guide, they enable efficient problem-solving and reduce downtime. Additionally, providing the team with the necessary tools and technologies, such as remote support software and knowledge management systems, enhances their efficiency and productivity.

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The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

Where we used to talk about blue collar and white collar, we now need to add “no collar.” “These no collars are those contributing knowledge on platforms like Stack Overflow , they are software programmers that work freelance and get engaged as contractors. There is a movement happening between full employment and contractors.

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The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

Where we used to talk about blue collar and white collar, we now need to add “no collar.” “These no collars are those contributing knowledge on platforms like Stack Overflow , they are software programmers that work freelance and get engaged as contractors. There is a movement happening between full employment and contractors.

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.

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10 Best IT Service Management (ITSM) Tools of 2024

HR Lineup

What is an IT Service Management Tool? IT Service Management tools are software solutions designed to support and automate IT service processes within an organization. Known for its intuitive user interface, this tool facilitates easy incident and change management.

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A global people leader shares how HR teams can drive AI adoption at work

HRExecutive

In early 2023, Kate Parente, chief people officer at software company Pega , received a text from a friend nudging her to check out this new tool, ChatGPT. Advertisement - This effort supported introducing an enterprise-grade assistant solution for employees and customers known as Pega GenAI Knowledge Buddy.

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How HR Chatbots Can Improve HR Processes (Includes Company Examples)

Analytics in HR

HR chatbots are software programs that use artificial intelligence (AI) to handle various human resource functions like answering basic questions, performing tasks, and offering support. Using Bloomfire’s Knowledge Management Software System software, Aite Group created hundreds of pieces of content for employees.