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Knowledge Management That Makes a Difference

Conversation Matters

I have long held a conviction that the best way to understand knowledge management is to actually experience it, not listen to a presentation about it, or even read about it - but to experience it. The meeting was designed around seven “Big Ideas” that URC has incorporated into its spread strategy for knowledge management.

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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

Additionally, providing the team with the necessary tools and technologies, such as remote support software and knowledge management systems, enhances their efficiency and productivity. Encourage team members to attend conferences, webinars, and workshops to stay updated with the latest industry trends and technologies.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. To date, Knowledge Management has primarily been in the service of cost cutting or its twin, time saving.

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Verint Engage 2019 Conference Takeaways

Aberdeen HCM Essentials

I was in Orlando two weeks ago attending Verint’s annual user conference, Engage. The event was a great opportunity to get updates on Verint’s product capabilities, market messaging, and interact with company executives, partners and customers. Do you know which specific companies are currently in-market to buy your product?

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Bersin: Don’t overlook these 8 factors in creating your new hybrid plan

HRExecutive

Advertisement What we are seeing is that developing an effective, safe and productive approach to hybrid work takes planning and work across the enterprise. Work scheduling, management processes, systems and tools, benefits policies and much, much more all have to be factored in. The innovations are astounding. Register here.

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3 Reasons Conversational Technology Should Be on Your Radar

HRExecutive

Mark Cuban, the billionaire investor, a judge on TV’s “Shark Tank” and owner of the NBA’s Dallas Mavericks, recently shared at the SXSW Conference what areas of technology he’d focus on if he were to launch a new business: “If I were going to start a business today, I’d build it around Alexa and Google Home.” 1-4 in Las Vegas.

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Where Is The Only Place Employees Share Their Knowledge?

Conversation Matters

Ask any conference attendee and you’re likely to hear the familiar comment, “The sessions were OK but I had some great hallway conversations.” For example, imagine a field representative who installs and repairs the company’s product, and overtime, determines that a given part fails repeatedly under certain identifiable conditions.