HR Bartender
JUNE 13, 2017
They can take a vacation or attend a conference with confidence, knowing that the department isn’t going to fall apart. Managers who are focused on their one job can participate in that super-secret special project that will get the attention of senior management. There’s a place for all of these programs.
Professional Alternatives
AUGUST 28, 2023
Establishing clear and efficient communication channels, such as a dedicated ticketing system or a centralized helpdesk platform, ensures that users can easily report their issues and receive timely updates on their resolution. Average Response and Resolution Time Track the average response and resolution times for different types of issues.
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Conversation Matters
AUGUST 1, 2010
I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Since the term “knowledge management” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge.
HRExecutive
APRIL 3, 2019
Full disclosure: When I’m not on the road attending an HR event, I probably speak to Amazon’s Alexa at home more than just about all the people I know. McKinsey research in 2012 estimated that knowledge workers spend as much as 1.8 While there have been numerous advances in enterprise knowledge management since 2001 that make that 1.8
HRExecutive
JUNE 21, 2021
For example, some companies may mandate meeting attendance with cameras on for remote workers or may require that employees come into the workplace on certain days. Tools like Loom and Guru can store video and documents and make knowledge management real. Others may have more relaxed policies. (In The innovations are astounding.
Aberdeen HCM Essentials
JUNE 5, 2019
I was in Orlando two weeks ago attending Verint’s annual user conference, Engage. To showcase how various capabilities such as self-service, voice biometrics, knowledge management, workforce management, and unified agent desktop come together through this three-step framework, Verint had several clients share their success stories.
Conversation Matters
JUNE 25, 2012
I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions. No KM Role.
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