Conversation Matters
MAY 13, 2012
GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.
HRExecutive
APRIL 3, 2019
Full disclosure: When I’m not on the road attending an HR event, I probably speak to Amazon’s Alexa at home more than just about all the people I know. McKinsey research in 2012 estimated that knowledge workers spend as much as 1.8 While there have been numerous advances in enterprise knowledge management since 2001 that make that 1.8
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HRExecutive
JUNE 21, 2021
For example, some companies may mandate meeting attendance with cameras on for remote workers or may require that employees come into the workplace on certain days. Tools like Loom and Guru can store video and documents and make knowledge management real. Others may have more relaxed policies. (In The innovations are astounding.
HR Lineup
NOVEMBER 13, 2023
Atlassian Jira Service Management Atlassian Jira Service Management is synonymous with agility and collaboration. With features like real-time collaboration, automation rules, and advanced reporting, Atlassian Jira Service Management remains a favorite among organizations embracing DevOps practices.
Tango Health
MAY 15, 2020
Thankfully, technology exists to make this as impactful as in-person meetings: Invest in large-format webinar technologies that allow large number of employees to join at the same time. Set an agenda and publish it at least two weeks in advance, allowing employees to pick and choose the sessions they’d like to attend.
Aberdeen HCM Essentials
MAY 9, 2019
On April 25, 2019, I attended the inaugural Interactions Analyst Summit. For example, a chatbot can respond to a customer inquiry about the check-out time at a certain hotel or check a recent credit card balance. These questions can easily be categorized, and an algorithm applied to determine the context of the customer issue.
Aberdeen HCM Essentials
JUNE 5, 2019
I was in Orlando two weeks ago attending Verint’s annual user conference, Engage. In fact, data from this research shows that companies plan to increase their adoption of automation from 27% to 53% between early 2019 and mid-2020 — marking a year-over-year increase of 96%. more, leading to 14% improvement in digital commerce revenue.
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