DecisionWise Awarded 2020 Achievement in Customer Excellence

DecisionWise

SPRINGVILLE, UTAH, USA – June 1, 2020 – DecisionWise, has been awarded a 2020 Confirmit ACE (Achievement in Customer Excellence) Award in the Employee Experience category. We have witnessed DecisionWise’s persistent drive to improve experiences and create long lasting relationships.

The DecisionWise Experience: Technology and Data Security - DecisionWise

DecisionWise

DecisionWise has worked hard to create a standard offering and a technology system that allows companies to measure engagement and get valuable insights from what we offer. All data is encrypted at rest as well as in transit. In addition to making sure our technology assets are secured, we hold regular training, so all DecisionWise employees are aware of the evolving threat landscape and can be a proactive part of our end to end security plans. GDPR and DecisionWise.

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DecisionWise Principal Consultant Kristin Chapman Named Among Utah’s 30 Women to Watch - DecisionWise

DecisionWise

DecisionWise, the global expert in creating employee engagement, and provider of employee engagement solutions, today announced that Utah Business Magazine named one of its principal consultants to its annual list of 30 Women to Watch. DecisionWise Principal Consultant, Kristin Chapman, was honored yesterday at an awards banquet at Salt Lake City’s Grand America Hotel and is featured in the magazine’s May issue.

The Employee Experience Equation - DecisionWise

DecisionWise

Well a good experience might not be enough to swing you out of the doldrums. Putting all this together, we have the product of your expectations (E) and the reality of how well they were met (EO), all multiplied by how important (I) the moment was to you, all added to your general disposition (GD). The post The Employee Experience Equation appeared first on DecisionWise. Employee Experience david mason DecisionWise employee experience equation

DecisionWise Announces the Global Launch of ENGAGEMENT MAGIC® Online Training Course

DecisionWise

SPRINGVILLE, UTAH, USA – June 8, 2020 – DecisionWise, the global leader in employee experience consulting, announced the release of the ENGAGEMENT MAGIC® online training course. “This is another great step forward for DecisionWise,” said Tracy Maylett, Ed.D,

Course 158

The DecisionWise Experience: A Brief Overview - DecisionWise

DecisionWise

Over the years, we’ve become extremely well known for two instruments that we offer. The second instrument that we’re very well known for is a 360 degree feedback survey. Now, a few years ago we realized that we would have a much more complete and well rounded offering if we put something at the team level given that we were at the organization and the individual level already, so we built out two new instruments.

Engagement as a Competency - DecisionWise

DecisionWise

In short, managers are well positioned to help build your organization’s engagement proposition. The post Engagement as a Competency appeared first on DecisionWise. Employee Engagement is an outcome of a complex array of contributing factors. While some factors are influenced only at the organizational level, many elements are under the direct control of individual managers. A skilled manager, therefore, can greatly improve the engagement of his/her team.

2018 Employee Engagement Driver Benchmark Results - DecisionWise

DecisionWise

DecisionWise has measured employee engagement drivers for over 20 years. Each year, DecisionWise conducts employee engagement surveys with hundreds of companies around the world. At the beginning of each calendar year, DecisionWise updates its rolling three-year global benchmark study database (2015-2017) with the results from the previous year. The post 2018 Employee Engagement Driver Benchmark Results appeared first on DecisionWise.

Why 360 Degree Feedback? - DecisionWise

DecisionWise

360 degree feedback is designed to highlight strengths as well as opportunities for development. Essentially, 360 degree feedback is a way of asking others to tell you what you are doing well and what you can be doing better. For more information about 360 degree feedback and how these surveys can help you and your company, contact DecisionWise. appeared first on DecisionWise. First of all, what is 360 degree feedback?

How Gratitude Can Increase Employee Engagement - DecisionWise

DecisionWise

Recently, scientists have researched this concept and have found interesting connections with many aspects of well-being. The researchers concluded that efforts to increase gratitude may be an effective treatment for improving well-being in heart failure patients! We hope that you and your company will enjoy the emotional, relational, and physical well-being that we have experienced here at DecisionWise. Do employee engagement and gratitude go hand in hand?

EP014 – Leadership Intelligence Podcast – How Wells Fargo’s Employee Experience Hurt Their Customer Experience - DecisionWise

DecisionWise

Listen to the authors talk about the Wells Fargo scandal and how bank employees created fake accounts to help them reach sales goals. Is it possible that a more aligned employee experience (EX) could have prevented the fiasco that Wells Fargo now faces? The post EP014 – Leadership Intelligence Podcast – How Wells Fargo’s Employee Experience Hurt Their Customer Experience appeared first on DecisionWise.

8 Benefits of 360 Degree Feedback - DecisionWise

DecisionWise

Additionally, it allows you to see if you are focusing superfluous effort on a behavior you are doing well, possibly at the expense of shoring up a weaker behavior. Done well, 360 degree feedback assessments can become something employees look forward to instead of dread. The post 8 Benefits of 360 Degree Feedback appeared first on DecisionWise. Benefits of 360 degree feedback surveys can impact leadership, teams, and the entire organization immediately.

Employee Pulse Surveys, What You Need to Know - DecisionWise

DecisionWise

At DecisionWise, we’ve been running employee engagement surveys for over 20 years, and never has it been clearer that business results can be directly tied to the employee experience. DecisionWise research of over 200 global companies shows that two-thirds of organizations claim to formally measure employee engagement on a regular basis and have specific initiatives to address their findings. The post Employee Pulse Surveys, What You Need to Know appeared first on DecisionWise.

The Employee Experience and the “Law of Congruent Experience” - DecisionWise

DecisionWise

The gardener can’t do much more than that, but if done well, the odds of a strong, plentiful harvest are high. To learn more on this topic, download the white paper,”How to Create an Employee Engagement Survey – The Essential Guide” The post The Employee Experience and the “Law of Congruent Experience” appeared first on DecisionWise. Creating a winning customer experience starts first with the Employee Experience. The customer.

Autonomy: Empowering the Individual to do their Best Work - DecisionWise

DecisionWise

There are a number of ways to measure how well your organization is doing with providing autonomy to your employees. Well we need to give people autonomy to do that. The connection piece also comes into play, as well as growth. “Am The post Autonomy: Empowering the Individual to do their Best Work appeared first on DecisionWise. Autonomy is the power to shape your work and environment in ways that allow you to perform at your best.

Building Employee Engagement in Your Organization - DecisionWise

DecisionWise

they would likely say, “Well, we run an engagement survey and that survey equals employee engagement.” You can also think of positive moments: What happens when I do well or when I get good customer feedback? The post Building Employee Engagement in Your Organization appeared first on DecisionWise. Many in human resources look at employee engagement and say, “How do I sell this to my organization as something that is critically important?”

Show Me the Money: The ROI of Employee Engagement - DecisionWise

DecisionWise

These represent a love for our work (the “heart,” similar to the teacher who believes she is making a difference to kids), as well as a burning passion for our work (“spirits,” much like the team spirit felt watching a winning team take the championship). The post Show Me the Money: The ROI of Employee Engagement appeared first on DecisionWise.

Eight Concerns With Employee Engagement Benchmarks - DecisionWise

DecisionWise

Imitation and innovation do not mesh well together. Individual management practices borrowed from others may not integrate well into an organization’s existing leadership philosophy or culture. This helps leaders drill down into the specifics of what people are doing well or poorly. The post Eight Concerns With Employee Engagement Benchmarks appeared first on DecisionWise.

What is the Employee Experience? - DecisionWise

DecisionWise

We are also talking about days where there are difficult performance reviews, or how well did a manager support an employee the day she learned her son had cancer? Richard Branson masterfully summarized EX and its importance when he stated : So, my philosophy has always been, if you can put your staff first, your customers second, and shareholders third, effectively, in the end, the shareholders do well, the customers do better, and [your staff remains] happy.

Pulse Surveys, All You Need to Know Right Here - DecisionWise

DecisionWise

Rather than waiting for the next annual or semi-annual employee engagement survey to understand whether these actions have been effective, a pulse survey could be administered each month or each quarter that focuses on that specific question set, as well as other critical items identified by the annual employee engagement survey. . The post Pulse Surveys, All You Need to Know Right Here appeared first on DecisionWise.

Webinar: The Employee Experience – Attract Talent, Retain Top Performers, Drive Results – 2018 - DecisionWise

DecisionWise

DecisionWise will help you understand how to create an engaged workforce. Tracy is the Chief Executive Officer of DecisionWise, and is responsible for guiding the overall strategy of DecisionWise, as well as leading large-scale change efforts for clients throughout the globe. Watch Now: The post Webinar: The Employee Experience – Attract Talent, Retain Top Performers, Drive Results – 2018 appeared first on DecisionWise.

7 Behaviors of Extreme Perfectionists in the Workplace - DecisionWise

DecisionWise

Dr. Leahy counsels perfectionists, “Take a day and do everything imperfectly — but well. The post 7 Behaviors of Extreme Perfectionists in the Workplace appeared first on DecisionWise. 7 Behaviors of Extreme Perfectionists in the Workplace. During a recent coaching call with a corporate executive, I asked about her planning and organizational skills. She responded, “My skills are fine but never quite good enough.”

Employee Engagement — Capturing Hearts, Spirits, Minds, and Hands - DecisionWise

DecisionWise

These represent a love for our work (the “heart,” similar to the teacher who believes she is making a difference to kids), as well as a burning passion for our work (“spirits,” much like the team spirit felt watching a winning team take the championship). For over two decades, DecisionWise has been conducting employee surveys. While well intentioned, most of these initiatives row with only one oar. We see more and more organizations working to “get employees engaged.”

The Customer Experience Grows From The Employee Experience - DecisionWise

DecisionWise

The gardener can’t do much more than that, but if he or she does it well, the odds of a strong, plentiful harvest are high. The post The Customer Experience Grows From The Employee Experience appeared first on DecisionWise. The Customer Experience Grows From The Employee Experience. Engaged employees are the soil and nutrients in which your Customer Experience grows. We like to refer to the overall Employee Experience as EX and the Customer Experience as CX.

5 Growth Conversations to Engage and Retain Your Employees - DecisionWise

DecisionWise

The employee may stay; but even if your attitude is that employees are going to leave the organization either way, you may as well engage them while they’re here by helping them grow! The post 5 Growth Conversations to Engage and Retain Your Employees appeared first on DecisionWise. One of the biggest reasons people leave jobs is to seek opportunities for growth. According to Glassdoor , job seekers ask about growth opportunities more than any other benefit.

5 Reasons NOT to Quit Your Job in 2017 - DecisionWise

DecisionWise

Out with the old and in with the new” applies to the way many are beginning to view employment as well. The well-known Holmes and Rahe stress scale ranks changes in employment as one of the most impactful of life’s stressors. By the way, I know a guy who’s willing to pay well for untangling and hanging Christmas lights. The post 5 Reasons NOT to Quit Your Job in 2017 appeared first on DecisionWise. 5 Reasons NOT to Quit Your Job in 2017.

Improving Employee Engagement: Where Do I Start? - DecisionWise

DecisionWise

Type the words “Employee Engagement Tools” into any search engine and you are likely to see the following product categories: Social Collaboration Tools, Benefits Tools, Recognition Tools, Gamification Tools, Communication Tools (Intranets, Extranets, Portals, Hubs), Leaderboard Platforms, Wellness and Wellbeing at Work Tools, and many, many more. appeared first on DecisionWise.

Which Employee Engagement Survey Method is Best? - DecisionWise

DecisionWise

For the past two years, consulting firm DecisionWise has surveyed HR practitioners to understand just how organizations go about measuring engagement and the EX. Much of this results from a new wave of technology that allows organizations to gather real-time feedback, as well as to continue collecting more strategic feedback through their traditional annual employee surveys. appeared first on DecisionWise Which Employee Engagement Survey Method is Best?

4 Ways People Analytics Can Improve Engagement - DecisionWise

DecisionWise

When we measure employee engagement through a well-designed employee survey, we are able to spot latent engagement killers, which are the worst kind of killers. The post 4 Ways People Analytics Can Improve Engagement appeared first on DecisionWise. What Mosquitos and Bees Can Teach Us About Employee Engagement and People Analytics. Sometimes, you have to take the time and count things to really understand what is happening.

10 Tips for Conducting 360 Degree Feedback Performance Reviews - DecisionWise

DecisionWise

DecisionWise research has shown that traditional performance appraisals fail to provide an accurate view of performance. Let employees know the intended purpose of the 360 degree feedback review before administering the survey, as well as how the results will be used. The post 10 Tips for Conducting 360 Degree Feedback Performance Reviews appeared first on DecisionWise. 360 Degree Feedback Performance Reviews.

3 Ways to Align Expectations Within Your Team - DecisionWise

DecisionWise

Expectation Alignment is the process of understanding and mutually defining these expectations (both implied and well-defined). The post 3 Ways to Align Expectations Within Your Team appeared first on DecisionWise. A few years ago, I wrote an article for Entrepreur.com about why it is more important to align expectations than to merely manage them. This blog is a follow-up discussion to that original article.

Podcast: Growth – Being Challenged In Ways That Result in Progress - DecisionWise

DecisionWise

In this insightful conversation, Kristin Chapman, Principal Consultant at DecisionWise, explores how individuals can experience growth in their careers, as well as how managers can how managers can foster an environment of growth in their organizations. Results from DecisionWise employee surveys show that managers often fail to challenge employees enough to learn and to achieve higher results.

It Takes Magic: 5 Ways To Reenergize and Engage Your Workforce - DecisionWise

DecisionWise

Hire good people, give them what they need to do their jobs well, and get out of their way. For more on how to measure and engage your workforce, download our sample survey : The post It Takes Magic: 5 Ways To Reenergize and Engage Your Workforce appeared first on DecisionWise. Why Engage Your Workforce? Employee engagement is an emotional state where employees feel passionate, energetic, and committed to their work. Why take the time to engage your workforce?

What Are Companies Doing to Increase Employee Engagement? - DecisionWise

DecisionWise

Employee Feedback Systems such as employee surveys, focus groups, and interviews consisted of 84% of the responses, followed by Recognition Programs (33%), Company Events (32%), and Wellness Programs (31%). Other mentions were Wellness Programs (18%), Recognition Programs (18%), and Company Events/Parties (18%). appeared first on DecisionWise.

If You’re Happy and You Know It - DecisionWise

DecisionWise

Our DecisionWise database of employee survey responses demonstrates that if you survey a workforce, and ask them about compensation, the organization will always find that employees believe they are underpaid. So, rather than running a simple employee satisfaction survey (which is more like a suggestion box), our recommendation is to use instead an employee engagement survey or a well-drafted pulse survey. The post If You’re Happy and You Know It appeared first on DecisionWise.