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Ten Big Ideas of Knowledge Management

Conversation Matters

People are more willing to share their knowledge and expose their thinking when they have built a trust relationship with others. For example, the United Nations meeting hall is designed in concentric circles to provide a visual representation of what the UN stands for – unity among nations. Connection before Content.

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Transferring Expertise: The Best Way to Move Tacit Knowledge

Conversation Matters

One of the early attempts was made by the World Bank, who video-taped (this was very early when it really was tape) interviews with experts from around the world, for example, a very experienced road construction engineer in Pakistan or a long-time education expert in Brazil. Let’s turn to a real life example.

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A Wiki for Generals

Conversation Matters

Here are a few examples of the kind of knowledge in those 100 manuals. The Army has a many great examples of Generals participating in knowledge management activities, like Major General Michael Oates holding open chats with the troops, and Admiral Stavridis who blogs regularly and participates on Facebook.

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How Managers Can Create a Culture of Idea Sharing at Work

6Q

From both a business and values standpoint, creating a culture that encourages collaboration and knowledge-sharing among employees and across hierarchies is critical. In an open and knowledge sharing culture, the collaboration between employees across levels is routine. Prevents knowledge hoarding. Eliminates a silo mentality.

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Improving Knowledge Worker Productivity

Conversation Matters

As Knowledge Management professionals our job is the help organizations leverage their knowledge. Our attention is focused on the knowledge worker and our major task is to devise ways for those knowledge workers to share the knowledge they have gained with their peers.

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Victor Bilgen On How We Need To Adjust To The Future Of Work

Thrive Global

Contemporary people analytics is evolving engagement surveys to measure more than “employee satisfaction” and focus on key indicators like absorption, dedication, and vigor. As with trend number 2, this is even more prescient with hybrid and remote work, with increased isolation and a dearth of in-person interactions. So, I had to change paths.

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Evaluation in Healthcare Improvement

Conversation Matters

One of the key questions we will consider at the Salzburg Conference is, “How do we know that no other factors are influencing the results—for example, other changes of which we are not aware, or secular trends?” In this blog I provide an answer that I think is applicable to both healthcare improvement and knowledge management.

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