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Knowledge management: Managing multigenerational needs

Bersin with Deloitte

This challenges organizations, as they must facilitate knowledge transfer within a multigenerational workforce to stay competitive. Just like society, organizations contain workers who have a diversity of thought, life experiences, and needs.

Knowledge Management That Makes a Difference

Conversation Matters

Through this reflection I've discovered that what I love doing is creating the design that make knowledge creation and sharing possible! University Research Corporation (URC) had a contract with USAID to support Health Care Improvement (HCI) and to spread that knowledge worldwide.

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The Three Eras of Knowledge Management

Conversation Matters

In this video I describe the Three Eras of knowledge management that I have previously written about on this blog, Where Knowledge Management has Been and Where it is Going – Part One , Part Two , and Part Three. It is the "means," but what is being managed are ideas.

How 4 organizations used their intranet to support knowledge management


For example, what if you had to deal with a customer who insisted on knowing where every product was manufactured? But how do you find and access all of this information and knowledge? Explicit knowledge : Knowledge that is easy to articulate and share. Idea management.

Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The types of issues that require leveraging the collective knowledge.

Where Knowledge Management Has Been and Where It Is Going- Part Three

Conversation Matters

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content.

The Hallways of Learning

Conversation Matters

The article was read by some members of a research group at the National Institute for Working Life (Arbetslivsinstitutet) in Stockholm, Sweden and they saw the ideas as a way to enhance their own collective learning. Describe the projects of others in the research group.”.

Leveraging Collective Knowledge: NASA’s Constellation Program

Conversation Matters

Every organization has the problem of how to save the knowledge it has created, but after the cancelation of the Constellation program (CxP), NASA has that problem in spades. NASA learned its lesson about losing knowledge early in 1990. Cognitive Diversity.

Three Books Every KM Professional Should Read

Conversation Matters

Much of the very helpful research and theory that under lies our field of KM is produced in the related disciplines of Organization Behavior, Organization Learning, Group Dynamics, Computer Science, and Organizational Psychology. They are: Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy , 2012, by Amy Edmondson, a Harvard Professor of Organizational Learning. Critical Knowledge Transfer.

Guidelines for Leveraging Collective Knowledge and Insight

Conversation Matters

Knowledge workers in any organization have a wealth of insights that are available to their organization to address the difficult issues the organization is facing. Drawing out those insights requires bringing knowledge workers together in meetings that are expressly designed to take advantage of collective knowledge. Knowledge workers attending a meeting or conference need to get connected to each other before they try to construct new ideas together ( Peter Block ).

What elements of an improvement are transferable, and what adaptations are needed?

Conversation Matters

Transferable” implies moving the knowledge that was gained in one place, to another place. In this format the interaction is not a presentation but is a group discussion, what I referred earlier as collective sensemaking.

Are On-line Discussion Forums Conversations?

Conversation Matters

In my opinion on-line forums are the gold standard of knowledge sharing. Of course, back and forth exchanges are not necessary if the question is just asking for factual information, for example, “How much pressure should valve 25 hold?” 2) how diverse the responders were.

Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

The consultants work on client projects in small ad hoc groups formed around topics of joint interest, for example, knowledge productivity or sustainable business. Given those principles, after 15 years there are still no managers at K&S, nor hierarchy or job descriptions.

Three Books Every KM Professional Should Read

Conversation Matters

Much of the very helpful research and theory that under lies our field of KM is produced in the related disciplines of Organization Behavior, Organization Learning, Group Dynamics, Computer Science, and Organizational Psychology. They are: Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy , 2012, by Amy Edmondson, a Harvard Professor of Organizational Learning. Critical Knowledge Transfer.

The Complexity of Transferring Lessons Learned from Projects

Conversation Matters

The team that has learned something writes it up, then the team that needs the lesson reads the report – knowledge transferred, end of story. The fault, if there is one, is the lack of recognition of the complexity involved in transferring knowledge.

A KM Strategy Built on the Collective Knowledge of Ecopetrol

Conversation Matters

Two years ago I participated in a meeting to develop a knowledge management strategy for Ecopetrol, the state oil company of Columbia, South America. I want to describe it because it has stayed with me as a good example of an organization making use of its collective knowledge.

Organizational Studies that Don't Just Sit on the Shelf: Participatory Action Research

Conversation Matters

The first principle is to have as a principal investigator a social scientist that is knowledgeable about how to conduct qualitative research to insure both the reliability and validity of the study. Tags: Knowledge Management Strategies Change Management

Study 63

How To Turn Employees Into Active Users Of Corporate Knowledge


When launching their knowledge-management initiatives, organizations often resemble oil-extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. Why knowledge lays idle.

Mentoring: The Glue That Makes Employees Stick

ATD Human Capital

With employee retention as the ultimate goal, workplace mentoring programs can be structured to transfer knowledge within an organization, allow employees to develop their interpersonal skills and advance in their careers, or simply help people fit in. Transfer of Discipline Knowledge.

Career Champions

HRO Today

Mentoring is fundamentally rooted in creating and sustaining connections between people of diverse backgrounds for the purpose of sharing insights, perspectives, and experiences that are of benefit, more often than not, to both the mentor and mentee,” says Ginger Gregory, CHRO of Biogen. “It


#GCETD - Miguel Lobo on Relationships

Strategic HCM

Arthur Shelley and David Gurteen both talked about the social nature of learning and knowledge management. He suggested that as information, knowledge and coordination all flow through relationships that these are the source of creating value in a complex economy.

Evaluation in Healthcare Improvement

Conversation Matters

One of the key questions we will consider at the Salzburg Conference is, “How do we know that no other factors are influencing the results—for example, other changes of which we are not aware, or secular trends?” Collective Sensemaking is a group process.

Improving Knowledge Worker Productivity

Conversation Matters

As Knowledge Management professionals our job is the help organizations leverage their knowledge. Our attention is focused on the knowledge worker and our major task is to devise ways for those knowledge workers to share the knowledge they have gained with their peers. In this post I propose a third task for knowledge managers, helping organizations improve knowledge worker productivity. Knowledge Management Professionals.

Using Teams to Solve Hard Problems: A Book Review of Collaborative Intelligence By Richard Hackman

Conversation Matters

There are many insightful researchers and theorist who come from other disciplines, but have much to offer knowledge managers. He has studied airline cockpit teams, high tech teams, orchestras, chamber music groups, bank teams, and many others.

Knowledge-at-work: KM practices


Knowledge-at-work Personal thoughts about learning, community and social affordances for knowledge creation « When learning and knowledge collide | Main | Knowledge managers » November 05, 2006 KM practices Which KM practices are the most important in your opinion? Ive been giving this some thought and have this short list: Facilitate conversations - this is where connections are made, trust is built, new knowledge emerges.

When is Help Helpful?: The Capacity to Make Use of Help

Conversation Matters

In the fire department, for example, the Rand experts analyzed the elapsed time from receiving a call to having water on the fire. Another common example, are the many instances of executive coaching where the company contracts with and pays for a coach to help a manager who has been identified as “in difficulty” – clearly a triangular case of help.? Cohen and Levinthal labeled the extent to which previous knowledge is needed to take on new knowledge, absorptive capacity.

HR TechStack – Learning Management System


Learning Management System (LMS) Software Definition. Learning management systems (LMSs) are software platforms for instructors to manage and organize educational courses online and provide students a single location for all course material.