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The Three Eras of Knowledge Management - Summary

Conversation Matters

I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Since the term “knowledge management” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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Bersin: Don’t overlook these 8 factors in creating your new hybrid plan

HRExecutive

In recent months, hybrid work has been one of the big topics of the Josh Bersin Academy’s ongoing Big Reset executive working groups. For example, some companies may mandate meeting attendance with cameras on for remote workers or may require that employees come into the workplace on certain days. The innovations are astounding.

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Leveraging Collective Knowledge: NASA’s Constellation Program

Conversation Matters

They experienced the sad recognition that much of the knowledge about how to build the Saturn V rocket that took the astronauts to the moon, had retired along with the engineers who had been encouraged to take early retirement. David Delong wrote about NASA' loss in Lost Knowledge , Oxford Press 2004. Very powerful. Joint Sensemaking.

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Guidelines for Leveraging Collective Knowledge and Insight

Conversation Matters

Knowledge workers attending a meeting or conference need to get connected to each other before they try to construct new ideas together ( Peter Block ). what knowledge others have. the group’s strengths and weaknesses. what knowledge others have. the group’s strengths and weaknesses. who is in the room.

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Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

The consultants work on client projects in small ad hoc groups formed around topics of joint interest, for example, knowledge productivity or sustainable business. K&S Days are a day of conversation held in several configurations, as a whole, in small groups, and in one-to-one meetings. Insure cognitive diversity ( Page).

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Evaluation in Healthcare Improvement

Conversation Matters

The topic of the seminar I will be attending with leaders from USAID, World Health Organization , ISQua, NIHR , IHI , and Centers for Disease Control (CDC) is ‘ How do we learn about improving healthcare, so that we can make our improvement efforts more rigorous, attributable, generalizable and replicable ?” Include multiple perspectives.

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