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How to capture institutional knowledge

Insperity

Here are three things, however, that can lead to an unhealthy buildup of institutional knowledge. Training happens, expectations are set, and procedures are introduced – but none of these things are written down. We see institutional knowledge as a good thing (until it’s not). That’s the trouble with institutional knowledge.

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The Twine Guide to Building Your Internal Knowledge Base

Twine App

Keep your knowledge base relevant. We’ll show you how to get up and running with an internal knowledge management system your staff actually use. If nothing else, we hope it plays a part in creating some great Knowledge Bases that help great companies do great things. Chapter 4 – The case for maintenance.

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The Bamboo Project Blog: Organizational Barriers to Using Web 2.0 Tools

The Bamboo Project Blog

I mentioned that Id done training for a government client that blocked access to sites such as Google Mail and how this obviously impacts staffs ability to use many of the tools I talk about. And second I couldnt download the new Google groups.These things can only be done by someone from the IT department I wastold. Read More Here!