Tue.Apr 16, 2019

Treating Employees Like Customers - Why It's Your Best Performance Strategy

Forbes Leadership Strategy

So how do companies stay competitive and not only retain employees but inspire candidates to commit to their mission and work of the company? The answer is so simple it’s a bit tough to swallow: Treat them like customers. Here are five easy tips to do just that

Reputation management strategies for 2019

Qualtrics HR

When people look for you online, how do they see you? Are the reviews negative or positive? Does that one frivolous lawsuit stand out above all the positive comments? Today, your online reputation is one of the most important aspects of your business.

The World of Pre-Employment Assessments is Changing


Up until fairly recently, candidates for jobs at Procter & Gamble had to drive (or in some cases fly) to testing centers in order to complete the company’s required pre-employment assessments. Today, however, they need look no farther than their phones to complete the tests.

AON 109

The Global Labor Trends Driving the Robot “Takeover”


While the phrase “ future of work ” is a buzzy phrase that means many things to many people, I see it as a transition point. Every couple of decades, there’s a whole new version of the future of work. Take the Industrial Revolution in the 1700-1800s as a recent example. Workers went from creating goods painstakingly by hand to automating some of this through new manufacturing processes. Assembly lines were born and the roles of many workers shifted as a result.

Trends 242

New Report Helps Attract, Retain and Reward Top Talent

The 2019 Best-in-Class Benchmarking Analysis explores what top employers are doing differently to stand out in healthcare cost control and HR management. Use these insights to build a better workplace and confidently position your organization for success.

Cartoon Coffee Break: Finding a Work-Life Balance

Cornerstone On Demand

Editor's Note: This post is part of our " Cartoon Coffee Break " series. While we take talent management seriously, we also know it's important to have a good laugh. Check back every two weeks for a new ReWork cartoon. Is finding a work-life balance aspirational or impossible?

More Trending

How Diversity Can Elevate Your Organisation’s Performance and Creativity

Allegis Global Solutions

Diversity of talent has been one of the most discussed developments within recruitment in recent years, with organisations now better understanding the links between a more diverse workforce and increased levels of business performance. The World of Work

Legal Issues in AI: Bias and Discrimination

HR Examiner

Some image recognition programs would not recognize this image as a bride. But not all brides wear white. Photo by Julie Johnson, Unsplash). Bias and discrimination are often used interchangeably. But they are not the same. Bias is a point of view or a preference for one thing over another.

Disengaged Employees Cost U.S. Companies Over $400 Billion per Year


Employee engagement is no longer just HR’s problem. Business leaders, managers, and HR all need to come together to address the high level of disengaged employees in the U.S. and abroad. In fact, a recent study by Gallup reveals that only 34 percent of U.S. workers are engaged. Since companies in the U.S. realize over 85 percent of their value from the contributions of their people, the high level of disengagement is no longer something that can be ignored.

Survey 109

8 Examples of Giving Positive Feedback to Employees


Most managers think that giving positive feedback to employees is simple. However, simply saying “Great job!” ” isn’t enough if you want to give a meaningful, productive feedback that will really stick with your employees and reinforce their positive behavior. Read More.

Why (and How) to Switch to a New HR & Payroll Platform

Not all HR & payroll is the same, but it can look pretty similar. If your current platform isn’t meeting your needs, let us walk you through how to differentiate between providers and give you some tips on how to select a platform that works best for your business.

When Good Intentions Result in Poor Candidate Experience

Survale HR

In supporting Survale’s Candidate Feedback Platform , we see a fair amount of good candidate experience and a fair amount of poor candidate experience. The fact is that most organizations try to put their best foot forward and avoid poor candidate experience, but it happens.

10 tips to help you pick the right HR system


Helen Armstrong of Silver Cloud HR outlines what you should do when choosing new programs for your business. Finding the correct HR system for your organisation isn’t always easy – and sometimes you can get it wrong. So what should you do to make sure you do it correctly next time?

BYOD and its Impact on Enterprise Content Delivery

Kitaboo - Employee Training

Over the last two decades, the way enterprises consume content has changed drastically. The changing business scenario and the emergence of new technologies have compelled organizations to adopt new methods to equip their staff with the necessary knowledge and skills, efficiently.

7 ways a PEO can help you manage your employee-related to-dos


The more time you spend managing employee issues, the less time you have to run your business. But by ignoring your employer responsibilities to employees, you could cause a rift in your workforce and create potentially costly legal battles. Fortunately, many of these concerns can be alleviated by outsourcing to a Professional Employer Organization (PEO). Here are seven scenarios where a PEO can come in handy. Your simple employee relations issue just escalated.

Wage Growth: The Last Employer Holdout to Attract Candidates

You get a job perk! And You get a job perk! Everyone gets job perks! While these perks may have helped get that stellar candidate’s foot in the door, this dynamic of severely low unemployment combined with a historically high job open rate continues with no immediate end in sight. Employers will do well to zero in on one lever many have been avoiding pulling: the almighty salary increase.

LifeSpeak’s first ever white paper on Mental Health in the Workplace is now live


Celebrating our 15 th year in business, one of LifeSpeak’s give-backs to the HR community is a white paper on transforming healthcare by improving mental health in the workplace.

How Internal Communications Can Help Prevent Damage from a Cyber Attack


Network security, web security, and general IT security should be as big a priority for internal communications professionals as for the IT team. Digital workplaces have connected us in more ways than ever, so it’s easy to understand why cybersecurity is important.

Research tips for script writing


The foundation of a great explainer video script lies in its research. Unless you are already an expert in the field, explaining a complex or detailed topic needs thorough research.

Video 81

How Sleep And A Routine Can Affect Your Work Day And Productivity


In order to be as productive as humanly possible, you should look into building a routine around your sleep schedule. This is because these routines help you to get a better night’s sleep, which in turn helps you to better at every other part of your life. Health & Wellness Productivity

5 Culture Trends for 2019

As we approach 2019, major shifts in the work environment will continue to affect the ways companies do business. Companies that are looking to attract, engage, and retain top talent should leverage these trends to create workplaces where employees thrive.

From Marijuana To #MeToo—Top Employment Law Updates For 2019


This article is a recap of a recent webinar featuring Kate Bischoff from tHRive Law & Consulting. Employment law changes tend to come in waves, driven by public perceptions of what’s fair for workers.

Yes, You Can Improve Performance Management

Compensation Cafe

Planning to renovate your performance management program? You need to read The Feedback Fallacy in the recent Harvard Business Review. It will not only update your understanding of performance improvement methods, but it will also upend the beliefs that drive your current program.

Five requirements of a performance management system, to drive adoption


Choosing the performance management system that’s right for you is never easy, particularly when it comes to driving adoption. When people are used to operating the same way for years, major changes can seem daunting.

How to Use Exit Survey Results to Reduce Employee Turnover

Quantum Workplace

Turnover is one of the most dangerous threats to any organization. It's incredibly costly , as recruiting, hiring, and training requires time and money most organizations don't have to spare.

Compliance Continuity: Monthly Guidance to Sustain Your Organization's Wellbeing

Natural disasters can result in evacuations, work stoppages, and other disruptions for your employees. With advanced planning, employee benefits can help sustain the overall wellbeing of your workforce before, during, and after a natural disaster.

Why Managers Have Unrealistic Expectations About Their Team’s Capabilities

Business2Community Leadership

Do you know what Theodore Roosevelt, the Winklevoss Twins, Stephen Hawking, and Anderson Cooper have in common—other than success? They were all competitive rowers. Crew rowing teams must stay in perfect alignment to achieve victory.

eBook 106

HBR & Great Place to Work: The Type of Purpose That Makes Companies More Profitable

Great Place to Work

Is Financial Services Ready For Broad 5th Machine Age Technology Adoption?

Forbes Leadership Strategy

Worldwide, the annual value of securities transactions is nearing US$2 Quadrillion, (DTCC). Financial services, already in the top 5 in digital transformation and technology adoption, is moving rapidly to embrace the 5th Machine Age Unlimited X-Revolution


Is The Small-Business Mindset Holding Back Your Marketing?

Forbes Coaches Council

In order for a business to produce products and services that people are actually willing to pay for, the owner must not be stuck in a small-business mindset

The CFO Playbook: 10 Metrics to Transform Your HR Team

CFOs are losing faith in HR’s ability to solve problems with data. Discover the metrics your HR team needs to measure to become more data-driven.