Sun.Dec 26, 2021

article thumbnail

7 KPIs of customer service small businesses need to focus on

Take It Personel-ly

As a small business owner, you very well understand the significance of customer service. Customer service is a key result area (KRA) that requires constant attention and innovation. Besides, the mathematics of customer service and customer experience is quite simple. The better customer service you deliver the better will be the prospects of business growth. […].

article thumbnail

How Often Should You Review Your Background Screening Policy?

Cisive

2020 was an unprecedented year reminding us how rapidly change can affect the workplace. 2021 has proven to be just as challenging for employers. On the employment background screening front, employers must ensure these changes are reflected in their screening policies. Having an updated company policy in place gives clarity to a background check and protects your company from potential liability around the use of background screening information.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What is Internal Communication and Why It is Important?

6Q

The business world is rapidly evolving. People have different mindsets and expectations. Internal communications become essential because there is an urgent need to increase collaboration and transparency for better understanding. What is internal communication? Let’s look at a simple example – a family of five. A mother wants to prepare dinner and calls home to tell her daughter to take the ingredients from the fridge.

article thumbnail

Top 10 Noteworthy Advantages of Formal Communication

Darwinbox

Imagine you are filled with ideas, but not able to convey them. What good are those ideas then? To be able to communicate is to be able to transform those ideas into actions. Communication of any form at the workplace is key to success personally as well as professionally.

article thumbnail

The Engagement Engine: Strategies for Building a High-Performance Culture

Speaker: Radhika Samant and Adri Glover

Many companies strive for a positive culture with happy employees. But what if you could achieve more? High-performing cultures are the McLarens of the business world, leaving Camrys in the dust. They unlock exceptional results by fostering innovation, engagement, and continuous growth. In this webinar, we'll demystify the concept and provide practical steps to kickstart the journey toward a high-performing culture in your organization.

article thumbnail

?How to Make Your Virtual Meetings More Interactive

HR C-Suite

Virtual meetings have grown in popularity due to the increasing number of companies that allow a work-from-home setup. Plus, they are a great way of connecting with your colleagues while staying in the comfort of your home. The only caveat is that virtual meetings tend to be rigid and non-interactive. That's because you can't manage […].

Meeting 52

More Trending

article thumbnail

Embrace Your Introversion With Michaela Chung, Creator Of Introvert Spring

Forbes Leadership Strategy

In a society that seems to cater to the loudest people in the room, even the most introverted individuals can achieve confidence if they tap into their introverted needs, according to Michaela Chung, creator of Introvert Spring.

article thumbnail

update: should I lay off myself instead of my team?

Ask a Manager

This post, update: should I lay off myself instead of my team? , was originally published by Alison Green on Ask a Manager. It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past. Remember the letter-writer asking if they should lay themself off instead of their team ?

article thumbnail

Ten Business Predictions For 2022 (Part Two)

Forbes Leadership Strategy

Today we pick up from last week’s first five predictions and trends for 2022. These are all focused on customer service and customer experience (CX).

Trends 19
article thumbnail

How To Find Talent: 4 Tips on Growing Your Team in 2022

PandoLogic

As we head into the new year it’s important to recognize that recruiting is quickly changing. Remote and hybrid workplaces exploded during and after the pandemic, policies are always evolving, and the employer/employee dynamic is quickly becoming something entirely new. Finding employees using traditional methods is now producing mixed results — and it’s fallen to HR teams to determine how to find talent.

article thumbnail

Preventing Workplace Violence and Complying with California’s New Legal Requirements (SB-553)

Speaker: Speakers:

Every company everywhere should have a plan to combat workplace violence and properly respond to violent incidents. California has stepped to the plate and become the first state to mandate workplace violence prevention requirements for employees and employers. Even if you are in a different state or country, these workplace violence requirements are applicable to almost every employer anywhere.

article thumbnail

What Happens To Returned Holiday Gifts?

Forbes Leadership Strategy

This year, about two of every three customers will return at least one gift. Most of these gifts are trashed or incinerated. They don't have to be.

ATS 19
article thumbnail

Defining HR Trends for 2022

Hiring Plug

Workplace culture has always been a significant factor in recruiting, retaining employees, and overall company success, it is now more than ever the key to a successful recovery and business survival.

article thumbnail

How To Set Career Goals And Achieve Them

Forbes Leadership Strategy

Once you clearly define your career goals, you can develop a plan to attain them. Here are five key strategies to get you started.

How To 19
article thumbnail

Start The New Year Fresh With These Three Habits

Forbes Leadership Strategy

As a leader, the new year is your chance to reset in order to do things better than you did last year.

article thumbnail

Hiring for Culture Fit: Align Your Values, Roles and Candidates

Speaker: Dr. Craig Ellis, Head of I-O Psychology, HighMatch

Is the term “culture” just a buzzword tossed around at your organization, or have you delved into the core values and behaviors that truly define a good fit for your company? In this webinar, Dr. Craig Ellis, an I-O Psychologist, will share a proven framework to identify the essential traits that contribute to a seamless fit within your unique culture, not just in your current successful employees but also in prospective candidates.

article thumbnail

How To Create An Agreement With High-Paying Clients

Forbes Leadership Strategy

Here is a checklist of deal point items to consider in your agreements with high-paying clients.

How To 17
article thumbnail

The Difference Between The Best Deal And A Fair Deal

Forbes Leadership Strategy

Being treated unfairly, hurts. Fair deals feel good - for all.