Rachel Shackleton: “Be genuine with all your customers”
Thrive Global
SEPTEMBER 13, 2020
Train all team members about the importance of the customer, both internal and external, and give them the autonomy to be individual and shine in each and every customer interaction, going that extra mile not because they were told to, but because they want to. Provide parameters in which they can take things into their own hands to support the customer.
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