Sun.Jul 07, 2019

L&D Playbook Lesson Two: The Secret to Managing and Leading Millennials? Vision and Learning

Cornerstone On Demand

Editor's Note: Over the next few weeks, we'll be rolling out three lessons for developing up-and-coming employees as leaders and managers. Learn more about the effort in our playbook introduction , and check ReWork again soon for lesson three!

Five Overlooked Customer Service Tips That Will Ensure Repeat Business

Forbes Leadership Strategy

Loyalty doesn’t happen on the first interaction, and probably not the second. It’s a series of predictable and consistent experiences that get the customer to come back and eventually become loyal


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Lantern or Lighthouse: Guidance System for Strategic HR Planning

HR C-Suite

Sailing in the seas of workforce performance and development at times seems like a foggy and treacherous journey. We hear the waves crashing against rocks such as high turnover, engagement and culture unrest yielding low to no productivity.

A Roadmap For Reshaping Capitalism

Forbes Leadership Strategy

Panmure2019: The New Enlightenment Conference In Edinburgh Scotland: July 1-2, 2019 to 'reshape capitalism

Workplace Mask Policy & Return to Work Templates

Paycor’s comprehensive checklist and customizable letters will help you re-start your business and welcome your team back to a new normal.

telling applicants that their parents are hurting their chances, parking space war, and more

Ask a Manager

It’s five answers to five questions. Here we go…. How do I explain to applicants that their parents are hurting their chances? I work on the recruitment team for a large company that staffs festivals, conventions, and sporting events.

More Trending

Essentials For Improving Face-To-Face Customer Service

New to HR

Brands are more and more coming to recognize the importance of customer service. Whether it is face to face or online, they are taking steps to invest time and resources into understanding the importance of it all, and knowing how.

Decline In Chinese Tourists Visiting America Continues In 2019

Forbes Leadership Strategy

Changing U.S. trade and immigration policies would likely halt the decline in Chinese tourists visiting America and bring economic benefits


Everyday People

Each year the country celebrates another July 4th, and it becomes a year older. With all of the picnics, concerts, fireworks and days off from work, we tend to overlook this fact. Even though America is a mere 243 years old (young compared to many countries), it’s still another milestone.

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How To Get The Positives Out Of A Multigenerational Workforce

Forbes Leadership Strategy

The best thing about a diverse workplace is the ability to collaborate for innovative ideas. This article covers tips to help create the inclusive environment that sets the stage for all generations to contribute at their highest levels to your organization’s goals

ABCs of Data Normalization for B2B Marketers

Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow. However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals!

Competitive Analysis Survey: Why Competitive Research is Worth Your Time


Glancing through your competitor online website and social media posts don’t count as competitive analysis? Markets are evolving fast and the competition is getting fiercer. Simply knowing what your competitors offer to their customers is not enough anymore.

Lee Iacocca Gave 663 Speeches As Chrysler’s CEO And Learned a Valuable Lesson in Leadership

Forbes Leadership Strategy

Lee Iacocca sharpened communication skills over his career

Employment Law Risks


Unwittingly breaking employment law is a grave risk that many SMEs face. Australian employment law sets down your legal obligations for employing people. The penalties and fines for non-adherence to these laws are substantial.

Why The Census Debate Matters To Corporate Leaders

Forbes Leadership Strategy

We're witnessing the attempted "weaponization" of the U.S. Census. It happens all too often with company surveys. The consequences - for a country or a company - are similar

Scaling the Digitally-Ready Workforce

The digital future will require a new set of skills, behaviors, and ways of working, but most organizations have not defined the critical competencies needed to compete in an age of disruption and do not have a process in place to assess digital readiness in their own people, a new Aon study finds. For HR leaders, the continuous state of disruption requires a new, more flexible approach to workforce planning and development. Download the full report, which shares insights from 1,551 senior business executives, HR leaders, and employees from around the world, to learn the 5 key insights and the steps your organization can take to transform your approach to people, jobs, and rewards to thrive in an uncertain digital future.

Viewpoint: Hiring Is Challenging in Azerbaijan

SHRM Resources

A talent shortage, demanding employers, picky applicants and difficulty recruiting outside Baku, Azerbaijan’s capital and largest city, are among the hurdles recruiters face in this country just south of Russia and north of Iran. Global and Cultural Effectiveness Asia Global Talent Acquisition

The Truth About Adversity

Forbes Leadership Strategy

Many of us like to believe that adversity is healthy and can lead to success, and although many success stories have emerged from hardship, the fact of the matter is that it is rare


Organizations Strengthening Sex-Partition in the Workplace

HR Digest

Survey: Men in workplace evading solo interactions with women. Sixty percent of male managers are uncomfortable participating in common work activity with a woman, such as mentoring, working alone, or socializing together.

What Skills Should You Graduate With?

Corn on the Job

When it comes to picking a college major in college, or a master’s to study, you’ll want to make sure that it’s the right one. And most importantly of all, you’ll want to be sure that you can gain the necessary skills to land the career of your dreams. But what do you need? Specialist Knowledge.

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Protecting Organizational Culture and Wellbeing During a Global Pandemic

Download the Gallagher Better WorksSM Insights COVID-19 report for information, new survey results and resources to help you recognize opportunities, minimize risk and confidently navigate the challenging road ahead.

10 Critical Drivers of Employee Engagement in 2019


The job of any good communications professional is to keep employees highly engaged.