Leadership Improv: Use “Yes, AND…” Never “Yes, BUT…”
ATD Human Capital
AUGUST 19, 2014
'In the improvisational world, the magic phrase is "Yes, AND…" When this concept is applied to work situations, the results can be amazing—radical changes in business and positive engagement from employees. It''s because when you apply "Yes, AND…" to life, people feel heard, valued, and accountable. When you say "AND" and get into the game, you''re part of the success or failure of the project, conversation, or event.
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