Everything HR Needs to Know About Experience Management (XM)
APRIL 30, 2019
We talk about experiences a lot. Some of the experiences that immediately come to mind are the candidate experience, employee experience , and the customer experience. But I must admit when I think about these experiences, I lean toward the feeling that the person might have, versus data. While an individual’s feelings about an experience are important, as business people, we also need to be focused on the data that the experience can generate for our organizations.
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