You Can't Automate Your Way Out of Training
Nobscot
FEBRUARY 1, 2003
'Unclear on the Training Concept. Information Week, Jan 6 issue, had a newsbyte on a CRM system that said the following: "Three-year old Experion offers hosted software that provides real-time customer data and analysis to let call center reps and bank tellers offer quick answers and sales pitches.
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