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CX Tips For Legal SAAS Companies

Satrix Solutions - Employee Engagement

She ventured into legal publishing, focusing on online legal products, and later shifted to knowledge management roles in law firms. Today, Sally is at the helm of customer experience at Legatics, a legal tech organization specializing in transaction management platforms predominantly used by law firms.

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CoP Facilitator Tasks That Create a Sense of Community and an Environment that is Welcoming

Conversation Matters

Arrange monthly on-line events (speakers, interviews with experts, problem solving sessions). Schedule and hold in-person events for community members (story telling sessions, speed consulting, knowledge cafes, etc.) Provide success stories to the executive management committee. Continuous Improvement.

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Verint Engage 2019 Conference Takeaways

Aberdeen HCM Essentials

The event was a great opportunity to get updates on Verint’s product capabilities, market messaging, and interact with company executives, partners and customers. This article provides a brief summary of my takeaways from the event. I was in Orlando two weeks ago attending Verint’s annual user conference, Engage. Go-to-Market Overview.

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Victor Bilgen On How We Need To Adjust To The Future Of Work

Thrive Global

As teams shift to a Stakeholder management focus, we will see corporate viability and success metrics grow beyond the bottom line, as teams place a greater emphasis on more nuanced strategies and decision-making. Key metrics like “how much time is my team in meetings?” and “how often is my team working late?”

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Reach All Employees with the 8 Most Relevant Internal Communication Formats and Channels

Staffbase

The reach of your channels provides a clear metric for how effective your communication has been. In addition to being one of the most robust communications channels available, an employee app can be a platform for all of your employee touchpoints , such as HR processes, knowledge management, and employee self-services.

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Training Remote Workers: Strategies For Success In The Digital Age

HR Tech Girl

Training teams typically have access to one or more content authoring tools and may leverage training software like a Learning Management System (LMS), or other knowledge management platforms, to host their virtual training content. Evaluation and metrics How will the impact of your training initiatives be measured?

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6 Ways Big Data Will Change HR

Aberdeen HCM Essentials

Performance metrics have been one of the most widely adopted uses of big data for HR and are used to improve workplace conditions and facilitate optimal performance by teams. Knowledge Management. Employee Productivity.