(Editor’s Note: Today’s post is brought to you by our friends at Kronos, the global leader in delivering workforce management solutions in the cloud. Kronos and The Workforce Institute have released a survey showing a changing mindset about hiring boomerang employees. Very interesting data. You can check it out here. Enjoy the post!)
I’m a huge fan of using numbers to make business decisions. As a small-business owner, my time is valuable. I don’t want to waste time on activities that will not benefit me or the company. So Mr. Bartender and I regularly look at data that impacts our business.
I couldn’t help but laugh at this Time Well Spent cartoon from our friends at Kronos.
One of the things we’ve realized over time is that looking at metrics is hard to do. In order for data to give you answers, it needs to have four qualities:
- Timeliness – We need to understand what timely information means in our industry. Sometimes last month’s data is acceptable and other times it’s out of date.
- Organization – Data needs to be packaged in a way that it can be understood. If you can’t read it, you can’t make good decisions using it.
- Accuracy – Remember the phrase, “Garbage in; garbage out.”? Well, there’s so much data available to us today that we need to know what’s good and what’s garbage.
- Relevance – To really get the most of data, we must be able to identify if something is a trend or part of an isolated snapshot. Understanding the relevance of data helps us make those determinations.
Getting data isn’t magic. It’s hard work. Data needs to be accurate and organized in order to be effective.
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John McCoy says
This article took me back to my stint as a data analyst in an HR department that had years of data they needed to make sense of. Some of it was accurate; some was not. The most challenging thing was sorting out all the non-standard work classifications, where, for example, some “temporary” employees were not temporary and classifications changed in midstream.
I found that I not only had to guide them to ask the right questions but to ask questions they could answer.
Sharlyn Lauby says
Hi John. Thanks for sharing!
Veronika says
My employer actually loves boomerang employees! So long as you left on pleasant terms, of course. It’s a lot easier to re-train a boomerang employee and get them back to work.