INTERVIEW: Dr. Jac Fitz-enz on Human Capital Metrics
HR Bartender
SEPTEMBER 10, 2017
Then I realized that, when my colleagues talked about projects and resources, they talked in terms of return-on-investment (ROI) and the bottom-line. I learned how to turn stories into numbers by reading a book – “ How to Measure Human Resource Management ” by Dr. Jac Fitz-enz. It took until 1977 to work out and test the system.
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