Remove Knowledge Base Remove Knowledge Management Remove Productivity Remove Time and Attendance
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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

By maintaining a comprehensive knowledge base and troubleshooting guide, they enable efficient problem-solving and reduce downtime. Additionally, implementing a knowledge-sharing platform allows team members to collaborate and share their expertise, leading to quicker problem-solving and continuous learning.

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10 Best IT Service Management (ITSM) Tools of 2024

HR Lineup

Freshservice Freshservice, a product of Freshworks, combines simplicity with powerful ITSM capabilities. Known for its intuitive user interface, this tool facilitates easy incident and change management. Atlassian Jira Service Management Atlassian Jira Service Management is synonymous with agility and collaboration.

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How can you boost employee productivity at the workplace? 

Hppy

But how it impacted the day-to-day productivity of employees. . Earlier, there were biometrics or timestamps to maintain employee attendance records, but that’s no longer an option considering WFH. The way we used to track employee productivity might still be in place, but is it really effective? Average handle time (AHT).

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How HR Chatbots Can Improve HR Processes (Includes Company Examples)

Analytics in HR

More companies recognize the benefits of AI for managing their employees. Also, 65% of respondents reported that AI improved productivity and efficiency in their HR departments. They can also update employees’ information, track attendance, and direct staff to relevant HR resources. The time to hire was also shortened.