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Knowledge Management That Makes a Difference

Conversation Matters

I have long held a conviction that the best way to understand knowledge management is to actually experience it, not listen to a presentation about it, or even read about it - but to experience it. We started with a dinner the night before where participants had a chance to meet informally. We learn when we talk.

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The Three Eras of Knowledge Management

Conversation Matters

In this video I describe the Three Eras of knowledge management that I have previously written about on this blog, Where Knowledge Management has Been and Where it is Going – Part One , Part Two , and Part Three. Of course, management being interested in the opinions, ideas, and knowledge of employees is not new.

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The Three Eras of Knowledge Management - Summary

Conversation Matters

I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Since the term “knowledge management” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge.

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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3 Reasons Conversational Technology Should Be on Your Radar

HRExecutive

I ask her when my next meeting is, how long it will take me to drive somewhere, to play the “HR Happy Hour Show” and lots more. McKinsey research in 2012 estimated that knowledge workers spend as much as 1.8 While there have been numerous advances in enterprise knowledge management since 2001 that make that 1.8

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8 Ineffective Management Styles to Root Out of Your Organization

15Five

When employees are led by an ineffective manager, employee engagement and performance suffer, and turnover increases. Ineffective managers make it harder for their team members to meet goals and grow professionally. And worse, some management styles can have a negative impact on employees’ mental health and well-being.