Ten Big Ideas of Knowledge Management

Conversation Matters

People are more willing to share their knowledge and expose their thinking when they have built a trust relationship with others. Knowledge is Both Created and Shared in Conversation. Asking Opens the Door to Knowledge. Learn in Small Groups – Integrate Knowledge in Large Groups.

A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Non-Profits working in Developing Countries Have Come Late to Knowledge Management. In many industry sectors knowledge management has been in place for 15 to 20 years.


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What Is Knowledge Management, and Why Is It Important?


We live in a knowledge economy , making knowledge one of the modern company’s most important assets. Consider these statistics: It’s estimated that poor knowledge-sharing practices cost Fortune 500 companies $31.5 74 percent of organizations estimate that effective knowledge management disciplines increase company productivity by 10-40 percent. Spoke makes knowledge management easy using smart design and artificial intelligence.

Knowledge management: Managing multigenerational needs

HR Times

This challenges organizations, as they must facilitate knowledge transfer within a multigenerational workforce to stay competitive. Those diversities are reflected by generational characteristics that have an impact on how employees interact and exchange knowledge.

Get Smart About Knowledge Management

ATD Human Capital

Knowledge. And effective knowledge management and sharing can be the key to enhancing employee performance and fostering innovation. Talent professionals have a major role in enabling access to critical knowledge and expertise in real time, wherever and whenever work gets done. More than just repositories of content, emerging knowledge management (KM) practices include fostering collaboration and access to experts.

What Are Knowledge Management Solutions and Why You Should Care


The use of knowledge management systems (KMS) is gaining traction among enterprises, especially when it comes to customer service and human resource management. It is nowhere as popular as accounting, enterprise resource planning (ERP), customer relations management (CRM), or project management software. More Than Managing Knowledge. Knowledge management systems have become more relevant to businesses over the past decade.

Knowledge Management That Makes a Difference

Conversation Matters

Through this reflection I've discovered that what I love doing is creating the design that make knowledge creation and sharing possible! I have long held a conviction that the best way to understand knowledge management is to actually experience it, not listen to a presentation about it, or even read about it - but to experience it. University Research Corporation (URC) had a contract with USAID to support Health Care Improvement (HCI) and to spread that knowledge worldwide.

Why Knowledge Management Matters


You may have heard of knowledge management, but do you know why it’s important to business success, and what strategies you can use to help put it to work at your company? Get the answers you need on how to use your organization’s collective knowledge and institutional memory to help build your business

Deloitte Insights: Overcoming Pitfalls in Knowledge Management with Performance Enablement Solutions

Rallyware for Human Resources

New technologies and ways of working demand a change in approaches to knowledge management. A recent research report by Deloitte indicates the need for companies to rethink their knowledge creation and sharing strategies to successfully navigate the ever-changing business landscape.

What is knowledge management strategy?

Twine App

You need a knowledge management strategy. Put simply, knowledge management is the way an organisation shares information. The solution: you need a knowledge management strategy. What is a knowledge management strategy? The end goal of all knowledge management is a state of organised nirvana: where anything an employee might need to know is easily accessible and said employee knows how to find it.

Knowledge Management: What it is and why it matters


We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledge management (KM), but the topic is hot with good reason. Consider how many times your organization has lost valuable expertise and knowledge when an employee left? How we collect and manage their knowledge is critical. Types of knowledge.

How 4 organizations used their intranet to support knowledge management


But how do you find and access all of this information and knowledge? Traditional document storage solutions fail to capture the context and discussion around specific knowledge. These scenarios are just a few of the examples of why organizations seek to implement a knowledge management (KM) strategy. . For those of you who didn’t catch our recent post on knowledge management , here is a brief refresher on the different types of knowledge in the workplace: .

The Three Eras of Knowledge Management

Conversation Matters

In this video I describe the Three Eras of knowledge management that I have previously written about on this blog, Where Knowledge Management has Been and Where it is Going – Part One , Part Two , and Part Three. In the earlier blog post I called the third era, “collective knowledge” and I remain convinced that collective knowledge is at the heart of this change. It is the "means," but what is being managed are ideas.

The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

You can’t measure the ROI of knowledge. Where we used to talk about blue collar and white collar, we now need to add “no collar.” “These no collars are those contributing knowledge on platforms like Stack Overflow , they are software programmers that work freelance and get engaged as contractors. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge?

Technology’s impact on knowledge management


The best talent may no longer be where companies exist meaning that managing a more broadly dispersed workforce will be a competitive differentiator. When compounded with a significant number of pending retirements and a complex global regulatory environment it is clear that the topic of knowledge management is top of mind to leaders. Namely, better knowledge management and clever implementation of digital workplace tools can make businesses smarter than ever.

The Three Eras of Knowledge Management - Summary

Conversation Matters

I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Since the term “knowledge management” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge. Knowledge management began in the mid 1990’s. Leveraging Explicit Knowledge. Leveraging Experiential Knowledge.

The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

You can’t measure the ROI of knowledge. Where we used to talk about blue collar and white collar, we now need to add “no collar.” “These no collars are those contributing knowledge on platforms like Stack Overflow , they are software programmers that work freelance and get engaged as contractors. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge?

Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. But between 2000 and 2008 knowledge management did not help GM bring that organizational knowledge together in a way that could have saved it from bankruptcy. The types of issues that require leveraging the collective knowledge.

Knowledge Management 2.0.: Using AI to Knock Down Silos and Unlock Productivity


Half of our modern economy is built on knowledge workers and knowledge-based work. But “knowledge management” as a concept carries a lot of baggage. Effective knowledge sharing within a company–which involves a lot more than just maintaining an internal wiki– directly impacts productivity and revenue. Breaking down knowledge silos. Sales teams learn new strategies for overcoming objections. The post Knowledge Management 2.0.:

A Knowledge Management Conference that Actually Used KM Principles

Conversation Matters

Like many organizations, the US Army holds a Knowledge Management Conference each year. This year, the 6th annual conference, was run by a very savvy group of folks at Strategic Knowledge Solutions (SKS). On six occasions during the two and a half day conference, there was time for the audience to process what they had just heard – time to connect what the speaker said to their own knowledge and experience.

Knowledge Management Software: 7 Things You Need to Know


When we work, we’re often unaware of the vast amounts of knowledge, insight, and understanding that inform our jobs and the tasks we are completing. The true knowledge is in how people do their jobs, how the culture works, how the customer data pertains to the way customers connect to the products and services. But how does knowledge management software work, and which one is right for your organization? What is ITIL knowledge management?

Importance of Knowledge Management Strategy


Over the past several years, there has been a rise in virtual working teams and a rise in fluid teams. A fluid team is one composed of individuals who work together to complete a project, but once finished, they disperse and go their separate ways to work on different projects, often with different people. This […]. Perspectives data efficiency productivity

Where Knowledge Management Has Been and Where It Is Going- Part Three

Conversation Matters

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. The second category is about Leveraging Experiential Knowledge and it gave rise to communities of practice and reflection processes. Leveraging Collective Knowledge.

Knowledge Management: Where We've Been and Where We're Going - Part Two

Conversation Matters

In this series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is leveraging explicit knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. The second category is about leveraging experiential knowledge and it gave rise to communities of practice and reflection processes. Leveraging Experiential Knowledge.

Where Knowledge Management Has Been and Where It Is Going- Part One

Conversation Matters

KM has changed in many ways since its beginning some fifteen years ago, with new tools and new strategies. But what is most interesting to me is the profound change in the way we conceptualize knowledge and the implications of that conceptualization for how we do our work as knowledge professionals. These are not trivial issues because how we conceptualize knowledge greatly impacts the way we design our KM systems and strategies. Knowledge Management Precursors.

KM Metaphors that Could Expand Our Practice

Conversation Matters

If you use that strategy , he will wipe you out. Re-reading the literature on metaphor led me to think about the metaphors we use for knowledge management. KM professionals primarily use the metaphor knowledge is an object. Regarding knowledge as an object implies that those objects, much like books in a library, can be collected and stored where others can find them and can take what they need when they need it.

A Surefire Way to Build Widespread Collaboration Across Your Organization

Conversation Matters

Organizations have discovered the power of collaboration to increase knowledge sharing, speed up problem solving, create new knowledge, and spur innovation. These self-directed meetings, called CoachingOurselves®, are guided by modules developed by leading management thinkers. Asking Effective Questions Knowledge Management Strategies Change Management CoachingOurselves Collaboration KM knowledge management peer coaching trust

Organizational Learning Strategy: The What, Why and How

Analytics in HR

An organizational learning strategy enables a company to keep learning, improving, and developing new capabilities based on past successes and failings. Let’s have a look at all you need to know about creating an organizational learning strategy. Knowledge communities.

How to align your intranet plans with company strategy


Improved knowledge management. Learn how to align your business case with your company strategy. Don’t forget to also reach out to your executive team to verify your company’s strategy. Common aspects of company strategy that align well with social intranets: .

Leveraging Collective Knowledge: NASA’s Constellation Program

Conversation Matters

Every organization has the problem of how to save the knowledge it has created, but after the cancelation of the Constellation program (CxP), NASA has that problem in spades. NASA has been working on Constellation, the human space flight program that was to replace the Shuttle, for 5 years now, at a cost of 9 Billion dollars – so saving that knowledge is. NASA learned its lesson about losing knowledge early in 1990. effective methodologies for capturing knowledge. *

Knowledge Transfer: When to Use What Method

Conversation Matters

Transferring knowledge from one part of the organization to another is at the heart of knowledge management. But a general call to encourage more knowledge sharing or transfer is not very effective because there are many ways to transfer knowledge. What type of knowledge do you want to transfer? Explicit – is “know what,” the facts and algorithms that can be written down so others can both understand and make use of the knowledge.

Purpose-Driven Stories move beyond Quotas and KPIs

One Millimeter Mindset

Collaboration And Convergence Customer Experience, Success, Loyalty, Retention Professional Development customer experience employee experience engineering human capital strategy human resource professionals IIoT Internet of Things keynote speaker knowledge management manufacturing program management project management purpose-driven storytelling Quality Professionals sales STEM Professional Development STEM storytelling technology women in engineering

Adobe 60

The Hallways of Learning

Conversation Matters

This was a group of about 20 researchers and, as the name implies, they studied workplace issues, including, environment, safety, labor, and management. Question 2 - there was a tremendous increase in knowledge of what others were working on. Structured socialization named by my colleague, Robert Dalton , is the intentional design of processes and space that bring people together in conversational formats to create and share knowledge.

Transferring Expertise: The Best Way to Move Tacit Knowledge

Conversation Matters

One of the really tough nuts to crack in KM has been how to transfer the knowledge of experts to those less skilled. If we are going to crack this nut, we need a better image – a more accurate way to think about how experts create and store the knowledge they use. A more accurate image would then allow us to think of better ways to transfer that knowledge to others. Teaching the skills to another embeds the knowledge more deeply, helping it to become increasingly tacit.

CoP Facilitator Tasks That Create a Sense of Community and an Environment that is Welcoming

Conversation Matters

Schedule and hold in-person events for community members (story telling sessions, speed consulting, knowledge cafes, etc.) Provide success stories to the executive management committee. Knowledge Management Strategies Change ManagementI have been implementing Communities of Practice (CoP) since around 2000. As I have helped organizations design their own CoPs, I have learned a great deal about how to make them a real force for change and collaboration.

What Research Says About Transferring Explicit Knowledge: To Share or Not to Share*

Conversation Matters

I regularly review the new research on knowledge sharing and knowledge transfer because, although all of us have an opinion about what encourages or impedes workers sharing their knowledge, I recognize that my own and others' opinions are rarely based on research. The basic question the researchers addressed was, “What are the factors that affect knowledge sharing using KMSs in Multinational Corporations?” Knowledge Sharing Practices Findings.

Study 61

Nine Practices To Make Webinars Interactive and Effective

Conversation Matters

We too often under estimate the knowledge that attendees have, assuming the “expert” is the only one who “knows”. They are an amazing technology with a huge potential for informing us, jointly creating knowledge, problem solving, and sharing what we have learned with each other. Knowledge Management Strategies Collective Intelligence

Overcoming the knowledge overflow: KM and learning

HR Times

This is the era of knowledge. In today’s world, while knowledge doubles itself approximately every 12 hours, knowledge half-life is rapidly getting shorter and shorter. Evidently, this new reality yields a constant need for learning and refreshing one’s knowledge on a regular basis. In this article, I will elaborate on the risks and challenges organizations face due to the inescapable changes in knowledge.

A Model Lessons Learned System – The US Army

Conversation Matters

I have detailed the progression of this system using the model I constructed for The Three Eras of Knowledge Management. Since the beginning of the Iraq war CALL has become a subset of the larger Army Combined Arms Center’s Battle Command Knowledge System located in Ft Leavenworth. The goal of the US Army Knowledge Management System is to capture, integrate and use organizational knowledge to gain an advantage over the enemy. Identifies gaps in knowledge.

Data Management: The Science Of Insight And Scalability For Midsize Businesses

SAP Innovation

Whether they want predictive insights, automated processes, or greater visibility, all signs point toward a new data analytics strategy. However, they cannot happen without a solid foundation for data management and governance that addresses four critical necessities.