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Give Your New Managers the Tools to Succeed

HR Bartender

They can take a vacation or attend a conference with confidence, knowing that the department isn’t going to fall apart. Managers who are focused on their one job can participate in that super-secret special project that will get the attention of senior management. Why not onboard new managers?

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10 Best IT Service Management (ITSM) Tools of 2024

HR Lineup

As we step into 2024, the demand for robust IT Service Management (ITSM) tools continues to rise. These tools not only streamline IT processes but also enhance overall organizational efficiency. Let’s explore the 10 best ITSM tools that are poised to lead the way in 2024. What is an IT Service Management Tool?

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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

The primary role of a helpdesk support team is to assist end-users in resolving technical issues and providing guidance on using various IT systems and tools. Additionally, implementing a knowledge-sharing platform allows team members to collaborate and share their expertise, leading to quicker problem-solving and continuous learning.

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The Three Eras of Knowledge Management - Summary

Conversation Matters

I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Since the term “knowledge management” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge.

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3 Reasons Conversational Technology Should Be on Your Radar

HRExecutive

Full disclosure: When I’m not on the road attending an HR event, I probably speak to Amazon’s Alexa at home more than just about all the people I know. McKinsey research in 2012 estimated that knowledge workers spend as much as 1.8 While there have been numerous advances in enterprise knowledge management since 2001 that make that 1.8

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions. No KM Role.

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Bersin: Don’t overlook these 8 factors in creating your new hybrid plan

HRExecutive

Work scheduling, management processes, systems and tools, benefits policies and much, much more all have to be factored in. For example, some companies may mandate meeting attendance with cameras on for remote workers or may require that employees come into the workplace on certain days. Others may have more relaxed policies. (In