It’s Time to Modernize Your Learning and Development (L&D) Ecosystem

Aberdeen HCM Essentials

Let’s just stop and contemplate this for a moment: If the LMS is so functional, then why is the workforce metric case is so bad? The average HR and departmental management professional is well aware that a slightly higher initial investment in retaining an employee up front pays out more in the long run by retaining experiential skills and eliminating the constant need to acquire and train new talent. The skills gap is here, and it is a pressing issue.

Why I believe we need to rethink how we measure Customer Support Services

SumTotal

I told him that I ran a global customer support organization and we ended up talking about how to measure success and the metrics typically used to drive a support organization. All our metrics and measurements are around that single currency. Traditional support then focuses on sickness recovery management, and we use bed turnover rates, time to recovery, quality of diagnosis and treatment as the metrics.

Expert’s Top Tips for Training a Retail Workforce for the Holiday Season

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Currently, I am Skillsoft’s retail industry principal. What metrics can a retailer put in place to measure success over the period? . Leaders should review the year to date or quarterly performance ahead of the peak time to best focus on moving desired metrics.