It’s Time to Modernize Your Learning and Development (L&D) Ecosystem

Aberdeen HCM Essentials

Let’s just stop and contemplate this for a moment: If the LMS is so functional, then why is the workforce metric case is so bad? The average HR and departmental management professional is well aware that a slightly higher initial investment in retaining an employee up front pays out more in the long run by retaining experiential skills and eliminating the constant need to acquire and train new talent. The skills gap is here, and it is a pressing issue.

Why I believe we need to rethink how we measure Customer Support Services


I told him that I ran a global customer support organization and we ended up talking about how to measure success and the metrics typically used to drive a support organization. All our metrics and measurements are around that single currency. Traditional support then focuses on sickness recovery management, and we use bed turnover rates, time to recovery, quality of diagnosis and treatment as the metrics.

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HR Tech Weekly: Episode #272: Stacey Harris and John Sumser

HR Examiner

Skillsoft Enters Into Agreement with Lenders to Significantly Reduce Debt and Position Company for Long-Term Success Link ». Brightside announced a $35M million series A for its app that looks to combine financial wellness with a financial product marketplace.

Expert’s Top Tips for Training a Retail Workforce for the Holiday Season


Currently, I am Skillsoft’s retail industry principal. What metrics can a retailer put in place to measure success over the period? . Leaders should review the year to date or quarterly performance ahead of the peak time to best focus on moving desired metrics.