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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

Training and Nurturing Your Helpdesk Support Team for Success Once you have assembled your helpdesk support team, it’s crucial to provide them with the necessary training and support to excel in their roles. This can include both classroom-style training and hands-on practical exercises.

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The Hidden Cost of Quiet Quitting: Strategies to Address this Growing Trend

EmployeeConnect

It can lead to higher recruitment and training costs, lower productivity and decreased morale among remaining employees. Recruitment and training expenses When an employee leaves quietly, the organisation may not realise they are short-staffed until it is too late. Here are some examples of hidden costs: 1.

Strategy 130
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Conflict Resolution Metrics: Measuring the Impact of Training in Large-Scale Organizations

Pollack Peacebuilding

Conflict resolution training is among one of the more successful ways to prevent lasting tension, anger, and resentment, and allow employees to focus on their jobs. So how do you measure the impact of such training within a sizable organization? What is Conflict Resolution/Management Training?

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7 Employee Engagement Goals for HR Professionals

15Five

In this article, we’ll explain why setting employee engagement goals is important and provide some examples to show you how to set goals that will actually improve engagement, affect business outcomes, and build a better workplace. Why do employee engagement goals matter? These goals should align with business objectives.

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Boosting Engagement: Why Team Building Activities Work

HR Guy

One approach that has proven to be effective is team-building activities. In this article, we will explore why team-building activities are essential in the modern workplace, discuss different types of activities, and provide guidance on implementing them within your organisation effectively.

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How to Retain Call Center Employees & Reduce Turnover

Empuls

With the challenges of demanding customers, repetitive tasks, and, sometimes, stringent performance metrics, it's no surprise that keeping employees motivated and satisfied can be challenging. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%.

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9 Reasons to Take Your Team to a Work Retreat

Hppy

To drive real change within your teams and to move the needle on the business metrics that matter, learn more about employee engagement in your organization.” A work retreat is an excellent way for employees to bond with one another and build relationships outside of the typical work environment.

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