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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

Establishing clear and efficient communication channels, such as a dedicated ticketing system or a centralized helpdesk platform, ensures that users can easily report their issues and receive timely updates on their resolution. Set benchmarks and monitor the team’s performance against these targets.

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18 Must-Have Onboarding Documents (+ Free Templates)

Analytics in HR

Hybrid work schedule As employees look for greater flexibility and work-life balance, a hybrid work schedule clarifies your organization’s expectations for employees splitting their time between the office and off-site work. This reduces confusion and empowers recruits to assimilate into their roles.

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physically demanding team-building exercise, stinky bathroom, and more

Ask a Manager

This post, physically demanding team-building exercise, stinky bathroom, and more , was originally published by Alison Green on Ask a Manager. We’re doing a physically demanding “team-building” exercise. My team has planned a team builder at a physically demanding escape room. Here we go…. Agggh, this sucks.

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my coworker falsely reported a colleague, candidates changing their minds after accepting an offer, and more

Ask a Manager

This post, my coworker falsely reported a colleague, candidates changing their minds after accepting an offer, and more , was originally published by Alison Green on Ask a Manager. My coworker reported a colleague for injuring a client, but it wasn’t true. She has been spoken to about her tone and behavior multiple times.

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update: my bosses want our remote team to work out together 3 times a week

Ask a Manager

This post, update: my bosses want our remote team to work out together 3 times a week , was written by Alison Green and published on Ask a Manager. Remember the letter-writer whose bosses wanted their remote team to work out together three times a week ? It’s “where are you now?” Here’s the update.

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7 Virtual Fall Team-Building Activities

Thrive Global

Numerous organizations are looking for virtual ways to engage their teams with events inspired by Fall, not to mention incorporating the approaching holiday of Halloween. As such, I have put together a brief list of virtual, Fall-themed (and Halloween-centric) team-building activities, perfect for Halloween buffs and “scaredy-cats” alike!

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Want a Career in Human Resources? Your In-Depth (2023) Guide

Analytics in HR

Employee relations: HR provides accurate and timely information to employees to build good working relationships and boost employee engagement and retention. Advising and coaching: HR helps coach employees on what learning and development programs to attend based on their skills and interests.