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How to Retain Call Center Employees & Reduce Turnover

Empuls

However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%. High attrition rates have long plagued the call center industry.

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Don’t Let the Skills Gap Swallow Your Organization

Degreed

Maybe I’m a little dramatic, but the skills gap is really rocking the talent development space lately — and it’s only getting worse. Looking for talent and not finding the right fit is also leaving companies in a precarious position. As with anything in talent development and workforce planning, an analysis is needed.

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Top 10 People Analytics Software in 2023

HR Lineup

People analytics software has emerged as a powerful tool for HR professionals and business leaders to better understand and leverage their workforce. In 2023, there are several outstanding people analytics software options available, each offering unique features and capabilities. What is People Analytics Software?

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Employee Cost: How to Calculate the Cost of an Employee?

HR Lineup

This can include computers, software licenses, office furniture, and stationery. Employee Turnover: The expenses incurred when employees leave the organization, including separation costs, replacement hiring costs, and productivity losses during the transition period. The post Employee Cost: How to Calculate the Cost of an Employee?

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Top Strategies for Effective Headcount Planning in the Modern Workplace

hrQ

Integrating sophisticated data analytics into Applicant Tracking Systems (ATS) along with utilizing workforce planning software can significantly enhance visibility within a company’s labor force. In the end this leads to refinement throughout the entire workforce planning process.

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Employee Satisfaction and Retention: 7 Strategies for Boosting Retention

Terryberry

After the Pandemic and subsequent Great Resignation, we may have finally turned the curve on employee retention. Consequently, retention rates are also up - a poll from B2B Reviews found 70% of employees aren’t currently looking for a new job. And how can companies continue to improve employee retention and job satisfaction?

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Workforce forecasting: what it is and how to predict future needs

Homebase

By analyzing future business needs, you can be proactive in recruiting, training, and developing employees with the right skill sets. Minimized overtime and turnover Nobody likes working excessive hours or feeling burnt out. Happy employees mean reduced turnover and a stronger, more dedicated team.