Technically HR: ServiceNow launches new AI-powered features to help improve employee experience and talent development

Since ChatGPT launched in late 2022, changing the public understanding of the power generative AI could bring to everything, some HR teams—like everyone else—have been navigating the AI transformation, making sure they’re equipped to leverage the potential offered by the leap in technology.

It’s no surprise that people platforms, like ServiceNow, are quickly working to upgrade their solutions to meet the moment. Global digital transformation platform ServiceNow announced on May 9 its new AI-powered features to help HR pros continue to improve employee experience and talent development outcomes, and improve in-person work in an AI-powered digital era.

The platform uses automation and AI to replace manual HR processes and workflows with employee self-service, and offer HR pros recommendations and data-informed insights. The aim is to both empower employees to handle their own needs and free up HR teams for higher level work.

The ServiceNow AI-empowered talent development solution aims to help employees understand needed skills, support internal mobility, and improve mentoring capabilities. New AI-powered capabilities will help L&D pros identify workforce needs and individually plan growth journeys for employees.

The new ServiceNow AI features comes as the platform released new research this week indicating that although there may be expected job loss in some sectors due to AI (retail and financial services were among those industries expected to shed tech jobs), an increased need for tech roles in other industries is expected to outweigh the anticipated loss. That report found that L&D pros should be working to upskill employees on the critical human skills needed in this new AI-powered economy: critical thinking, communication, and creativity.

Zoom out. ServiceNow is among the many HR tech companies eyeing new AI solutions to make work easier and provide an AI-powered assist to HR professionals amid this moment of disruption. Just in time too, as Johnny C. Taylor, CEO of the Society for Human Resource Management (SHRM), told HR Brew earlier this year that people teams should consider preparing for this seismic shift right now.

“If HR can adopt it and begin using it, it can then serve as the example for the rest of the organization,” Taylor said in March.

People platform Lattice has also incorporated more AI features to ease people management for people pros and managers alike.

HR Brew previously covered large talent acquisition software companies like iCIMS and Greenhouse moving to incorporate more AI tools into their platform to help TA pros and recruiters hire quicker and better. Job board Indeed recently announced their own new AI-powered suite.