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Everything You Need to Know about Call Center Training

PSB

In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more. Personalized One-On-One Coaching For smaller teams, one-on-one training is a focused approach. What is call center software? Call center software is like a toolbox for call center agents.

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Training Remote Workers: Strategies For Success In The Digital Age

HR Tech Girl

Digital skill levels can be easily assessed through the use of surveys, focus groups, and interviews with key stakeholders or a random selection of remote workers. Consider the Journey Remote training should not be a one-time event, but instead a series of well-curated resources (articles, podcasts, videos, books, job aids, etc.)