Employee Customer Care Matters: Interview with Sybil Stershic
Transparent Office
JUNE 10, 2008
Not only was it worth reviewing, but the author is an amazing individual who I was fortunate enough to spend 45 minutes chatting with the author on the phone, learning more than is even offered in this great book. Blogs: Forum for people performance management and measurement. Sybil: There are LOTS of books and blogs out there.
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