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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. In 2008 KM was alive and well at GM.

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The Power of Action Learning: A Process for Building a Collaborative Culture

Conversation Matters

One of the most powerful tools for moving an organization’s culture toward collaboration and knowledge sharing is a process called Action Learning. It is not a new process, but one that was used both in Europe and the US, long before the term “Knowledge Management” was first heard in organizations.

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10 Best IT Service Management (ITSM) Tools of 2024

HR Lineup

As we step into 2024, the demand for robust IT Service Management (ITSM) tools continues to rise. What is an IT Service Management Tool? IT Service Management tools are software solutions designed to support and automate IT service processes within an organization. Top 10 IT Service Management Platforms in 2024 1.

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If the Army Can Put Its Doctrine Up On a Wiki, You've Got No Excuse

Conversation Matters

A few weeks ago I had the privilege of watching an astounding event - a room full of Soldiers typing Army doctrine onto a wiki so that Soldiers in the field could make changes as they were discovering new and better tactics in the midst of fighting a war. that have the SMEs with the in-depth knowledge. the first eight manuals went up.

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Leveraging Collective Knowledge: NASA’s Constellation Program

Conversation Matters

Every organization has the problem of how to save the knowledge it has created, but after the cancelation of the Constellation program (CxP), NASA has that problem in spades. NASA learned its lesson about losing knowledge early in 1990. effective methodologies for capturing knowledge. * critical.