Coaching Knowledge Management Staffing Video Recruiting 
Professional Alternatives
MAY 27, 2020
— 2) Avoid Poor Coaching Attitudes. Customer service skills are optimized when organizations move away from the rigidly structured coaching system in contact centers. Instead of reviewing a handful of calls one hour each week with a rep, managers can weave the coaching into the workflow.
Conversation Matters
JUNE 25, 2012
I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.
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Analytics in HR
FEBRUARY 22, 2024
HR chatbots are software programs that use artificial intelligence (AI) to handle various human resource functions like answering basic questions, performing tasks, and offering support. Using Eightfold AI’s Talent Management solution, Ubisoft implemented its own internal talent marketplace.
HR Examiner
JANUARY 18, 2021
Watch this video Q&A with John Sumser on AI and Intelligent Tools in the HR and Recruiting space during the coronavirus pandemic. This video by John Sumser is his talk on AI and Intelligent Tools in the HR and Recruiting space in the times of the coronavirus pandemic. Hiring pace is slowing.
HR Examiner
JUNE 11, 2020
This video by John Sumser is his talk on where we are right now with Intelligent Tools (AI and Data) in the HR and Recruiting space in the times of the coronavirus pandemic. It’s less of a chatbot and more of an intelligent knowledge manager. The Friday show is interviews with key executives. [00:02:09]
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