How to Create and Run a Successful Customer Experience Program With Rewards
Xoxoday
MARCH 13, 2024
You leave feeling valued, and you can't wait to go back. That's the magic of a killer customer experience (CX). The online shoe purveyor Zappos has this customer-centric philosophy figured out. What makes them stand out from the crowd? It’s a win-win. When setting CX goals, be ruthlessly specific and quantitative.
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