23 market research thought leaders to follow on Twitter
Qualtrics HR
JULY 23, 2019
She’s also a freelance market & social researcher, and an advocate for ethics, privacy, and inclusion. Fred Reichheld – Reichheld is a Bain Fellow, an author and speaker on loyalty, and creator of the Net Promoter Score , a common metric used to measure customer loyalty. He’s also an Adjunct Professor at New York University.
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