Analytics Knowledge Base Knowledge Management Metrics 
HR Lineup
MAY 24, 2024
Key Features: Case and Knowledge Management: Centralized platform for managing employee queries and providing self-service options through a knowledge base. Excellent reporting and analytics. Analytics and Reporting: Detailed insights into ticket resolution times and employee satisfaction.
Professional Alternatives
AUGUST 28, 2023
By maintaining a comprehensive knowledge base and troubleshooting guide, they enable efficient problem-solving and reduce downtime. Additionally, providing the team with the necessary tools and technologies, such as remote support software and knowledge management systems, enhances their efficiency and productivity.
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Xoxoday
AUGUST 2, 2023
Online knowledge base Provide an online knowledge base or resource for customers to access more detailed information about the product, a specific feature, an integration, or troubleshooting an issue. Set customer-centric goals Every customer’s goal and metrics will be unique to their situation.
Empuls
FEBRUARY 1, 2024
How knowledge management assists in onboarding On their first day on a new job, employees come with their professional skills already tested and evaluated. Such learning can have many formats: Knowledge base - a storage of the company’s knowledge. Proper onboarding increases employee retention.
Staffbase
MARCH 20, 2023
The reach of your channels provides a clear metric for how effective your communication has been. Analytics: How many employees have received a particular message and how many have interacted with it? From the intranet, employees can access important tools such as online workspaces or knowledge-base hubs.
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