PSB

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The missing link here is structured call center training. In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more.

Compliance Training 52

Compliance Training Hiring Software Onboarding Software Assessment Software 52

Conversation Matters

JUNE 25, 2012

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.

Knowledge Management 88

Knowledge Management Staffing Software Interview Software Planning Tools 88

HR Tech Girl

MARCH 24, 2023

The switch to hybrid and fully remote working has required training teams to invest their time, budget, and energy into designing, developing, and delivering modern, virtual-first remote training experiences for upskilling new employees. Your learning materials will have to transform in order to be effective.

Compliance Training 52

Compliance Training Assessment Software Planning Tools Onboarding Software 52