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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions. No KM Role.

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Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

Consultants work across a variety of industries, government, corporations, healthcare, and non-profits. K&S Days are a day of conversation held in several configurations, as a whole, in small groups, and in one-to-one meetings. A Consultant volunteers to be responsible for each round table which meet on an as needed basis.

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