Remove services-and-technology-industry
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10 Best IT Service Management (ITSM) Tools of 2024

HR Lineup

In the ever-evolving landscape of Information Technology (IT), staying ahead of the curve is crucial for businesses to thrive. As we step into 2024, the demand for robust IT Service Management (ITSM) tools continues to rise. What is an IT Service Management Tool? Top 10 IT Service Management Platforms in 2024 1.

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

The knowledge existed within GM to develop a more competitive strategy. But between 2000 and 2008 knowledge management did not help GM bring that organizational knowledge together in a way that could have saved it from bankruptcy. Starting about 2000 GM put together a vibrant KM program. Why didn’t KM save General Motors?

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The Takeaways from RingCentral Analyst Summit

Aberdeen HCM Essentials

Last week, I attended RingCentral’s analyst summit which provided an opportunity to interact with various company executives, customers, and partners. As part of this partnership, RingCentral will be the exclusive provider of UCaaS (unified communications as a service) solutions to Avaya.

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Cisco / Broadsoft Connections 2018 Takeaways

Aberdeen HCM Essentials

Earlier this week, I attended Connections 2018, Broadsoft’s annual user event. After Cisco acquired Broadsoft last year, it continued organizing the event that brings together company partners, service providers, resellers and employees. UC Manager) through an on-premises deployment and others (e.g.

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10 Best HR Case Management Software 2024

HR Lineup

In the fast-paced and dynamic world of human resources, efficient case management is crucial for maintaining a well-functioning and productive workforce. HR case management tools provide a structured framework for tracking, managing, and resolving these cases efficiently. Top 10 HR Case Management Tools in 2024 1.

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HR Tech Weekly: Episode #243: Stacey Harris and John Sumser

HR Examiner

Hosts Stacey Harris and John Sumser discuss important news and topics in recruiting and HR technology. Google Cloud launches AI-driven management platform to tame network complexity Link ». Google Cloud launches AI-driven management platform to tame network complexity Link ». HR Tech Weekly. Episode: 243. Other News this Week.