Remove core-xm website-app-feedback-surveys
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5 ways to use the new Qualtrics Digital CX Benchmark

Qualtrics HR

The Qualtrics XM Institute is excited to announce the launch of a new digital benchmark initiative – the XMI Customer Ratings – Digital. In fact, none of the industries evaluated received a “poor” or “very poor” rating in our core digital metric. Measure ease, satisfaction, and likelihood to return for your sites and apps.

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The healthcare industry needs more than just patient satisfaction surveys to deliver on experiences

Qualtrics HR

But patient satisfaction surveys only go so far — to really move the needle on the patient experience , it’s time the industry embraced experience management. This is where the discipline of XM comes into play. XM enables an organization to succeed in this environment by enabling them to do three things: Continuously Learn.

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