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Bersin: Don’t overlook these 8 factors in creating your new hybrid plan

HRExecutive

Advertisement What we are seeing is that developing an effective, safe and productive approach to hybrid work takes planning and work across the enterprise. Work scheduling, management processes, systems and tools, benefits policies and much, much more all have to be factored in. The innovations are astounding.

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Assessing Values in Online Technology Part 4

HR Examiner

Assessing Values in Online Technology. Here’s where we are in the series: Assessing Values in Online Technology – Part 1. Assessing Values in Online Technology – Part 2. Assessing Values in Online Technology – Part 3. Assessing Values in Online Technology – Part 4. Recruiting: 17%.

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15 Advanced Employee Communication Tools for HRs to Improve Workplace Communication

Empuls

To enable better communication, there are many automated tools that make your tasks simpler. 15 Tools for better workplace communication Here are the tools that facilitate better communication: 1. It is a very important tool for working in coordination with each other. Messaging, video communication, file sharing, etc.,

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Developing Customer Service Skills During COVID-19

Professional Alternatives

Many managers are trying to work through the impact that Coronavirus is having on their businesses and their employee’s customer service skills. Travel plans have been abruptly cancelled and there have been appeals for extensions on bill payments and disputes concerning insurance coverage. — 3) Utilize Collaboration Tools.

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Degreed Experiments with Emerging Technologies

Degreed

So, for the past year, my mind has been racing thinking about the impact of all these emerging technologies for L&D. This will be a blog series (and hopefully a two-way conversation) geared toward exploring the suitability of emerging technologies for the challenges in L&D. But I do care a lot about how we learn at work.

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Everything You Need to Know about Call Center Training

PSB

In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more. Businesses use various call center platforms to handle customer inquiries, complaints, suggestions, and feedback. What is call center software? Let’s get started.

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Knowledge Management: What it is and why it matters

ThoughtFarmer

We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledge management (KM), but the topic is hot with good reason. What is knowledge management?