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The Power of Useful Knowledge – Knowledge Base Management

Dovetail Software

Knowledge Management. I wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process. So let’s talk about that, because the care and feeding of your knowledge base is a critical element of long term success. . So we spend our time working on our own knowledge base, which gives us practical experience, not just theoretical. Useful Knowledge. One of the questions we hear quite often is, “How do I know what to put in the knowledge base?”

Save Time and Simplify Transferee Moves with a Knowledge Base

UrbanBound HR

Transferees have questions. Lots of them. Well, to be more specific, there tend to be three types of transferees: ones with no questions, ones with every question imaginable, and one who ask no questions even though they have every question imaginable and everything goes horribly wrong and you get blindsided and now it’s your problem. Relocation HR

Ask The Expert: What Are My Options for Affordable Care Act (ACA) Reporting?

HR Daily Advisor

However, I was able to find a Knowledge Base article that provides information on how QuickBooks can be used to generate reports that support in-house completion of the ACA forms. Ask the Expert Benefits ACA AIR IRS Knowledge BaseEmployers will need to do ACA reporting for this year, including forms 1094 & 1095. What options (e.g.

The 7 pillars of Employee Engagement


Western economies were in the early stages of evolving from manufacturing to service, knowledge-based economies. Employees make products in manufacturing economies, in contrast, employees are the products in service, knowledge-based economies. Employees Are the Product Claiming that employees are the product in knowledge-based economies may appear a bit of a stretch. The 7 Pillars of Effective Engagement This leads to the current state of affairs regarding employee engagement best practices based on what is known and proven successful.

The definitive guide to choosing the right applicant tracking system

good seller will be prepared to tailor the demo based on information from. based support center. with educational resources that not only improve your knowledge of the. practices, and access to a 24/7 knowledge base. based, medium-size employers. Steps & Timeline Post-activation & Support Educational Resources &. To free you. What are your immediate needs?

How To Turn Employees Into Active Users Of Corporate Knowledge


When launching their knowledge-management initiatives, organizations often resemble oil-extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. However, knowledge management often turns out to be even harder than real oil extraction from the entrails of the Earth. Why knowledge lays idle.

5 Companies Using Gamification to Boost Business Results

Cornerstone On Demand

Engine Yard Sends Employees on Missions to Grow Its Knowledge Base. The Challenge: Cloud app management platform Engine Yard had invested in a Zendesk knowledge base to encourage self-service and community troubleshooting, but employees and customers weren't engaging with the knowledge base as fast as hoped.

Do Your Training Programs Leverage Your Best Source of Company Knowledge?

HR Daily Advisor

This means when employees leave so does their valuable knowledge,” according to The Untapped Training Resource: Employees , a survey report released by speachme, a microlearning and peer-to-peer knowledge transfer platform. The survey suggests that organizations should be leveraging internal knowledge to enhance their training programs. appeared first on HR Daily Advisor.

3 Reasons You Should Support Your Distributed Workforce With Mobile Learning


It’s now crucial that your organization develops a plan that ensures its on-the-go and field-based staff remain connected – to both the company and one another. An enterprise collaboration platform can ensure your business is properly equipped to offer comprehensive blended learning experiences to non-office-based workers. And with IDC forecasting that more than 105 million U.S.

What is Talent Management Software?


Curates knowledge base to boost transparency of compensation strategies within the company. Talent management software allows managers to oversee and operate a variety of aspects within their company. This suite of software may include the following: Performance Management. Compensation Management. Recruitment Management. Retention Management. Content Management. Learn More.

How To Turn Employees Into Active Users of Corporate Knowledge


Launching their knowledge management initiatives, organizations often resemble oil extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. However, knowledge management often turns to be even harder than real oil extraction from the entrails of the earth. Why knowledge lays idle.

3 Ways to Bridge the Gap in the Employee Service Experience

HR Daily Advisor

Modernizing systems and transitioning to the cloud is a step in the right direction, but what many companies don’t realize is without the necessary strategic vision that includes leveraging web-based productivity and organization apps, employees continue to hit roadblocks and HR teams are still spending much of their time answering e-mails, onboarding employees, and updating spreadsheets.

#HRchat: How Autonomy Supports Employee Engagement

HR Gazette

There is a self-constructed knowledge base within your organization – use it. Self-determination is a strong driver of engagement and allows people to be innovative and creative. Join Tim Baker and the team at 12:30-1:30 ET on Tuesday, June 7th, for the next #HRchat on Twitter to discuss what how autonomy supports employee engagement. Q3 : Autonomy promotes self-determination.

It’s No Secret The Future Of Work Is Here: Now Let’s Support It


Issues going forward affecting this shift include adequate communication platforms to bring together teams, internal documentation of employee skill/knowledge bases, and the role of managers. Pain can lead us to the source of our troubles — and with that efferent signal we can begin to act in response. This is exactly how I view the unfolding shift within organizations today. Traditional organizational structure and processes are often unfit to support the work life needs of human beings (think Maslow’s notion of safety applied to work). We shouldn’t feign surprise.

Your Future Will Depend On Your Mindset


“At the same time human job descriptions are becoming more knowledge-based, with technology in an assisting role.” This leads to a change of industrial workers “becoming industrial knowledge workers, interfacing with intelligent equipment.” I am reading a book called Mindset The New Psychology of Success : How We Can Learn to Fulfill Our Potential , by Carol S.

What if Practice Doesn’t Make You Better?


Growth of knowledge. You are now advising others and supporting additional areas because you have increased your knowledge base. We’ve probably all heard the axiom that 10,000 hours of practice is what it takes to be world-class at something (speaking, skiing, dancing, etc.) But what if that has been misquoted all these years? Think of it like weightlifting. Not really.

Collaboration is the Key to Unlocking Innovation in the Workplace

Get Hppy

It was a stifling environment because I didn’t have anyone around to turn to for a second opinion or advice, and there were few resources available to expand my knowledge base. Collaboration has the power to spark innovation in the workplace because everyone brings a unique set of knowledge and skills to the table. But how do we turn innovation from a buzzword into a reality?

eBook 38

Learning Through Games

New to HR

This upcoming game-based learning is fantastic in that it stimulates the brain in a way that textbook study could only ever dream of achieving. The more variety, the better as this will expose the team to even more areas of learning, helping them expand their knowledge base. Read up on the game's story. Also, bear in mind that games can have more than one story. c) New To HR.

How to Tell When You’re Investing in the Right Candidate

Spark Hire

While anyone can receive training, you want the person you bring on board to have a knowledge base on which you can build. Prior to extending a job offer to a candidate, you want to verify that the individual you’re considering bringing on board is worth the investment. Before you make an investment you later regret, consider these questions: Is this person competent?

Why You Should Attend a “Disrupt HR” Event

HR Gazette

The point of the short presentations is to provoke thoughts and new ideas that, when it comes time to network, you will find many people discussing the pros and cons or even offering different perspectives based on their experience or ideas. By now, you have seen the ads for “DisruptHR” in different cities. That event is DisruptHR. Teach us something, but make it quick. Should you attend?

Leading as an Individual Contributor


As you develop your personal knowledge base and skill set, teach others what you know. By James Arsenault, Director of Strategic Communications, Ceridian. As we progress in our careers, we’ll spend time in different roles as individual contributors and as managers. However, leadership should be a constant theme throughout your career, regardless of your role. Cultural Leadership.

The Benefits Of Allowing Employees To Build Personal Brands


Employees pushing the boundaries of their expertise will bring new knowledge that has been vetted online (and likely offline as strong online relationships can lead to strong offline relationships). This gift of constantly flowing knowledge into companies will keep employers updated on changes in their industry. As the global economy continues to progress towards a knowledge-based job market the competition for employment will become furiously competitive. I was in agreement with Dorie’s answer that employees should be allowed to build their personal brand.

Cigna Named i4cp's Member of the Year


Microsoft has seen its share price double over the last five years, and under CEO Satya Nadella, has re-emerged as a more agile cloud-based organization. Kathleen Hogan, Executive Vice President of HR at Microsoft, who has led efforts to optimize the company culture for a knowledge-based economy, accepted the award. Ball Corporation, HSBC, and Celgene also honored at the i4cp 2017 Conference Cigna was awarded the Institute for Corporate Productivity's (i4cp) 2017 Member of the Year Award this week at the i4cp 2017 Conference: Next Practices Now.

5 Influences Trump Will Have on the Employee Experience - DecisionWise


Suddenly, with the injunction blocking the Overtime Rule, we were left with the option of going back to our prior policy or moving forward based on the new expectations that had been formed by our employees. We are in a knowledge-based economy where technology gives workers greater flexibility, information and, ultimately, power. 5 Influences Trump Will Have on the Employee Experience. Article originally published here on At stake are the following five key topics: Changes to the Obama Administration’s Overtime Rule. Modifying the Affordable Care Act.

6 Learning Benefit Ideas That Won’t Break the Bank in 2017

ExactHire HR Trends

Gaining new knowledge to broaden our perspective is a great place to start when considering little habits with potentially big impact in 2017. Need to boost the knowledge base of your white collar workers? It’s the end of the year once again. Especially if any of them were official new year resolutions. “What you see depends on where you stand.” Wise words, indeed.

6 Traits That Every Successful Project Manager Must Possess


He is well acquainted with various Knowledge base tools and is currently associated with ProProfs. Is project management really all about dependencies, deliverables, and deadlines? Or is it about people and their specific, often unclearly defined demands? If you’re unable to answer with certainty, it’s quite possible that this insanely complex job is not for you. Click To Tweet.

A Successful Support Model – Part 2: Meat and Potatoes


If so, make sure those who monitor the ticketing queue are provided with clear instructions and an updated knowledge base on how to support or triage tickets for your system. Written by: Julia Hatton. In my prior post, A Successful Support Model – Part 1: A Phased Approach , I suggested thinking of support in terms of initial and ongoing. Designing Your Support Model. be stored?

Training And Development: What’s Next?


In terms of training advancements, the 20th century has largely been about creating a knowledge base that standardizes methods, and then porting that information to computers and other devices. Today’s training and development professionals have access to much more accumulated knowledge than Benjamin Bloom, a psychologist who, 60 years ago, helped develop a set of educational objectives for trainers to use. Gamification has evolved in a way that encourages employees to get more involved at work by offering rewards and incentives for attaining knowledge and results.

5 Easy Steps to a More Productive Work Environment


You’re missing out on a good information source if you’re not tapping into your employees’ knowledge base and experiences. Quick! How engaged are your employees? If you don’t know, you may have more than an engagement issue – it may be affecting productivity, too. So, how do you put together a team and work environment to create the best results? The No.

Understanding The Silos In GRC: Systems Of Evidence Vs. Systems Of Knowledge

SAP Innovation

Systems of evidence vs. systems of knowledge. At the other end of the GRC system spectrum are what I call “systems of knowledge.” For example a GRC system of knowledge would explain what controls are working, how different parts of a business are managing risk, the root cause of compliance failure, etc. System of knowledge example. Evidence-based systems are not working.

Silence Can Be Empowering

ATD Human Capital

And, because Daniel is contributing to the course of action, he is improving his skills and knowledge base. Daphne manages a team of several dozen people, including Daniel, who is struggling to adjust to his new role. Daphne knows she needs to help Daniel succeed, and there are two ways she can proceed. One option is to tell Daniel directly what to do. The other option is more subtle.

Kathleen Hogan: How Microsoft is Transforming Its Culture


At the i4cp 2017 Conference: Next Practices Now (March 20 – 23), Microsoft CHRO Kathleen Hogan will discuss how Microsoft is transforming its culture to optimize for a knowledge-based economy--and preparing for the digital shift of the 4th industrial revolution. As we've translated that into our company norms, we're moving from a place where employees felt a need to be the single source of knowledge, to a culture of collaboration where employees find more value in working together to best leverage diverse knowledge. Define what culture means to your company.


Myth busting HR Shared Services

HR Times

These administrative activities are still part of the scope for many HRSS organizations, but they are increasingly supplemented by a range of interactive and knowledge-based services. According to Deloitte’s 2015 Global Shared Services Survey , 81 percent of organizations surveyed are planning to expand by adding knowledge-based services. Related links. Stay connected.

The Benefits of Allowing Employees to Build Personal Brands


Employees pushing the boundaries of their expertise will bring new knowledge that has been vetted online (and likely offline as strong online relationships can lead to strong offline relationships). This gift of constantly flowing knowledge into companies will keep employers updated on changes in their industry. Job security is a relic of the past. TalentCulture’s CEO Meghan M.

4 Tips For Finding And Retaining Tech Talent


One solution: team up with a tech pro on recruiting — they have the skillset and knowledge base to accurately assess the tech skills of potential candidates, and help your company make smart hiring decisions. Welcome to your tech recruiting base: there are some 53.5 Hiring is a gamble. million jobs. But the supply of candidates won’t keep pace. Go big and innovate.

4 Secrets to a Productive Work Environment

ATD Human Capital

Good Relationships Lead to Knowledge and Skills Sharing. Co-workers who become friends will be happy to share their knowledge and skills with one another. Employees who stay with you for a long time develop a solid knowledge base of the company, which is cost-effective for the company. The better your relationships, the happier and more enjoyable your work will be.