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How to Retain Call Center Employees & Reduce Turnover

Empuls

However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%. High attrition rates have long plagued the call center industry.

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Boosting Engagement: Why Team Building Activities Work

HR Guy

One approach that has proven to be effective is team-building activities. In this article, we will explore why team-building activities are essential in the modern workplace, discuss different types of activities, and provide guidance on implementing them within your organisation effectively.

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Employee Recognition Event: Tips and Recognition Calendar

Vantage Circle

Recognition events are categorized into two categories: informal and formal. Informal events are less structured and occur regularly in the workplace culture. They include verbal praise, thank-you notes, team recognition, peer-to-peer recognition, and appreciation in team meetings.

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5 steps to starting an onboarding buddy program

SocialChorus

New employees are coming into an unfamiliar environment with different processes and an all-new group of colleagues. While managers hold the primary responsibility for training new employees, volunteer buddies are part of a team effort to foster a positive onboarding experience. Increases retention. Schedule regular check-ins.

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11 Engaging Onboarding Activities for Your New Hires in 2024

Analytics in HR

Research shows that companies with a strong onboarding activities program can increase their new hire retention by 82% and new employee productivity by over 70%. Onboarding activities aim to make this influx of information more manageable and ensure that new hires feel welcomed, valued, and prepared to start their work.

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How to Hire the Right People & How to Keep Them

Terryberry

This is because employee turnover can be a costly problem for businesses. And while there’s no objective formula to successful hiring and retention, there are strategies any company can use. Attracting and retaining talented employees is an age-old challenge for managers and leaders. to 2 times that employee's annual salary.

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How To Create A Sense Of Belonging In The Workplace

Cloverleaf

Research consistently shows that companies that actively foster a sense of belonging and inclusivity tend to outperform their competitors. The best companies experience half the turnover as their peers and have employees who are six times more likely to help recruit talent. It’s not just about empathy; it’s about business.